Case Management/Social Services, Medical & Health, Program Management
KENNETH YOUNG CENTER
POSITION DESCRIPTION & POSTING
CARE COORDINATION TEAM LEAD
Job Scope: Provide clinical and administrative oversight to a team of care coordinators providing comprehensive assessment and holistic care coordination to community members that promotes independence and quality of life for older adults. Team Lead will be an active team member, carrying a 50% caseload, providing assessment and care coordination and supervising team member assignments and activities.
Essential Functions: The work environment characteristics, responsibilities, and competencies described here are representative of those an employee encounters and is required to perform while meeting the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I. Program Responsibilities:
Coordinate activities of full and part-time care coordinators in the delivery of Care Management services.
Monitor achievement toward various goals and objectives established by agency leadership and/or funders.
Provide individual/group supervision to team members and performance evaluations for full and part-time supervisees.
Works closely and assist the Manager of Care Coordination in identifying training and development needs of team members and provide and participate in development of team training activities.
Ensure that all assessment and care coordination activities performed by the supervisees are compliant with agency standards, policies and procedures.
Ensure that all supervisees maintain Illinois Department on Aging (IDOA) records and documentation, act as liaison between older adults and providers
Represent the agency at community events requiring presentations and/or outreach
II. Clinical Responsibilities:
Manage and maintain case load independently.
Maintain Illinois Department on Aging (IDOA) records and documentation, act as liaison between older adults and providers
Provide assessment, care plan development and implementation, coordinates services, and provides on going case monitoring of community based services to a caseload of clients.
Submit billing and reports to Coordinator Grants and Compliance for all care management activity
Provide care planning and service implementation
Assist at-risk clients problem solve in both crisis and non-crisis situations
Function as a liaison between the consulting physicians, social services staff, clients and their families on appropriate services when necessary
Function as a liaison between the consulting geriatric psychiatrist and clients requiring psychiatric services, consults with the psychiatrist regarding issues of ongoing client care when appropriate
Complete and submit, in a timely and accurate fashion, clinical and programmatic documentation and reports as required by AgeOptions, IDOA and the Center’s policies and procedures.
Participate in supervision; seek individual consultation with supervisor when needed.
Monitor team staffing needs, assist with hiring and orientation of new staff.
Participate in orientations, all staff meetings and training/ development seminars.
Interpret and communicate, at the service delivery level, Center policies and procedures.
III. Administrative Responsibilities:
Represent KYC as a participant in funder and provider networks, committees, and planning groups in the community.
Monitor supervisee’s performance and progress toward both individual and team goals, ensure that productivity expectations are met.
Actively participate with manager and other senior coordinators in program planning, service coordination, and practice development.
Submit, in a timely and accurate fashion, schedules, timesheets, mileage and other reports required by the Center’s policies and procedures for Team.
Monitor time worked for all supervisees and complete payroll documentation as required.
Complete evaluations for all supervisees.
IV. General Competencies
Promote positive image of KYC with all contacts (customers)
Exhibit high quality work
Be a productive member of the staff
Take the initiative to act on own
Use excellent judgment
Make use of supervision
Contribute to development of a culture of care
V. Core Competencies
Complete comprehensive assessments and care planning coordination
Provision of Care and Transition Services
VI. Special Competencies
Demonstrate comprehensive knowledge of geriatric and disability issues and the community services, resources and benefits available to address these issues
Demonstrate knowledge of documentation standards and capacity to meet documentation expectations
Demonstrate the ability to liaison with local and funder networks and partnerships serving geriatric populations
Act as a resource/consultant to co-workers on managed care issues
While performing the duties of this position, the employee travels by automobile and is exposed to changing road and weather conditions.
While conducting external KYC business or traveling between sites, the employee may be exposed to fumes or airborne particles as well as changing weather and road conditions.
Will be required to drive daily for meetings and/or visits to residential facilities. Will work in varied residential environments based on assigned caseload.
VIII. Work Environment
While performing the duties of this job, the employee regularly works in an office setting and routinely uses standard office equipment.
Significant time will be spent in the community (up to 65%), driving to and from client homes and providing case management in the home
In the field, employee may be exposed to varying home conditions
IX. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.
The employee is regularly required to drive in the community and must be able to use their faculties to drive safely and in compliance with Illinois laws
X. Education/ Experiences
Master degree from an accredited college or university in social work, gerontology, psychology or other related discipline preferred.
Minimum of five years of experience demonstrating the ability to provide case advocacy, case coordination and care services in a community based senior/geriatric program setting
Prefer two years of experience demonstrating the ability to provide staff supervision and administrative management
Complete/maintain IDOA’s CCP Certification
XI. Chain of Authority
Reports to Manager of Care Coordination
Exempt, Full-Time, 37.5 hour work week
Time Keeping – Accurately record hours worked in the electronic timekeeping system (on a daily basis when possible) in accordance with the timekeeping policy and practice.
Kenneth Young Center is an Equal Opportunity Employer
Kenneth Young Center offers a robust benefit package that is highly competitive to the market. KYC offers all full-time employees the following:
403(b) plan with organizational matching*
Health (BlueCross & BlueShield of Illinois), Dental (BCBS), and Vision Insurance (VSP)
Flexible Spending Account (with up to $500 annual rollover allowed)
Long Term and Short Term Disability (Dearborn National)
Life Insurance and option for additional voluntary coverage for self, spouse, or dependents
To further promote an active and healthy work/life balance, KYC also offers a generous amount of paid time off and staff holidays.
8 Paid Organization-Wide Holidays
3 Personal Holidays
4 weeks of Paid Time Off (With increases based on seniority)
For consideration, please submit your resume and a cover letter detailing your interest as attachments to firstname.lastname@example.org
Kenneth Young Center is a 501 (c) (3) not-for-profit, comprehensive provider of mental health and senior citizens' support services. Our mission is to help people "feel good, do better and find solutions" by providing: Counseling for adults, children, families. Assessment, stabilization, linkage for adults/children in psychiatric crisis. Treatment, support, and recovery services for those... with serious mental illness. Service coordination and in-home services for frail elderly persons. Volunteer opportunities.We are accredited by the Joint Commission on Accreditation of Healthcare Organizations, a nationally respected body with stringent standards of excellence in care. Kenneth Young Center offers a broad range of exciting employment and internship opportunities. All of our positions contribute directly to our mission of providing mental health and senior services to help people feel good, do better and find solutions.Our employees enjoy: Competitive pay, exceptional benefits and generous paid time off A friendly and supportive work environment Specialized rewards and recognition programs Training and skill development opportunities Challenging and diverse work assignments Personal development and career experience