Under the general supervision of licensed personnel, the Medical Assistant (MA) works in cooperation with other clinic or facility health care and administrative professionals to provide continuity of care to the patient. The MA performs both clinical and administrative duties to support physicians, nurses and administrative staff in the PCMH model of care and Specialty Clinics.
Essential Duties and Responsibilities:
Obtains medical history to include depression screening and health risk assessments, vital signs, including but not limited to blood pressure, height, weight, BMI, head, neck and chest circumference, pain and accurately documents in the electronic medical record. Reviews patient medical records for completeness. May assist patients in completing relevant forms.
Prepares patient rooms for medical visits. Maintains cleanliness and general appearance of exam rooms. Cleans rooms after each patient visit and disposes of potentially infectious materials appropriately.
Assists with clerical and administrative duties such as performing administrative rounds, answering phones, retrieving lab reports, scheduling appointments, conducting reminder calls, and billing, maintaining or obtaining current demographic and insurance information and completing the financial registration process. Completing compliance reports as requested.
Performs a variety of laboratory procedures, including, but not limited to finger stick glucose, veni-puncture, EKGs, urine dipsticks, urine pregnancy test, throat cultures, and point of care testing, I-stats. Logs test and controls and accurately documents in the electronic medical records.
Assists physician with physical exams, minor surgical procedures and treatment, such as dressing and ear irrigation and administers oral medications and injections following a physician order. Accurately documents oral medications and injectable medication administration in the electronic medical record.
Performs phlebotomy service and prepares specimens as directed. Prepares, administers and documents immunizations in the client’s electronic medical record.
Administers first aid and other related procedures including removing and changing dressings, applying bandages, removing sutures, etc.
May be required to perform cardio-pulmonary resuscitation.
Provides an accurate and complete medication list for patients.
Refill or reorder medications for patients and secures provider signature or authorization for reordered or refilled medication.
Supports the provider staff with completing referrals for diagnostic testing and specialist following the provider’s order.
Assists providers and patients with documentation and follow-up on patient’s self-management goals.
Receives, organizes and stocks clinical supplies. Maintains inventory of medical supplies.
Performs equipment sterilization at site or prepares equipment for transfer to another facility for sterilization. Maintains clinical equipment and reports malfunctions to the staff physician or clinical coordinator.
Demonstrates knowledge and skill in interfacing with patient behaviors and health issues for a variety of age groups in including children, adolescents, adults and geriatric patients.
Performs other related duties as assigned. The Medical Assistant may have duties that are specific to the clinic, department or facility assigned to.
Department or Specialty Specific Duties and Responsibilities
Associate degree in Medical Assistant; or equivalent education from an accredited Medical Assistant program; or formal medical services training program of the United States Armed Forces required. Associates degree must be from a CAAHEEP (Commission on Accreditation of Allied Health Education Programs) approved program. Professional Credentials &Certificate Required. Certificate as a Medical Assistant (MA) through the American Association of Medical Assistants, Inc. or Certification as Registered Medical Assistant required. CPR Certificate (American Red Cross of American Health Association) required. A minimum of 1 year prior experience as a MA or in a related clinical capacity within a healthcare environment preferred.
Demonstrate strong interpersonal and communication skills when interfacing with Patients, patients’ families, coworkers, and all CCHHS employees.
Demonstrates sensitivity and respect in caring for patients of all age groups and cultural backgrounds.
Written and verbal communication to the extent necessary to perform effectively on the job
Bilingual Preferred (Spanish)
Analytical skills, problem solving skills
Attention to detail
Work to deadlines
Flexibility and adaptability in performing work duties, ability to transition from clinical to administrative duties
Emergency response skills, CPR Certificate (American Red Cross or American Heart Association) required
Knowledge of the following software programs: Familiarity with Microsoft Word and Excel
Experience in a specific area of medicine, specify: Nursing, employee health
Fluency in a foreign language specify: Fluency in English, required; depending on clinic assignment, fluency in Spanish or other language may be required
Demonstrates awareness of HIPPA (patient/family rights and maintains confidentiality of all patient-related information).
Working knowledge of basic medical terminology.
Observes environmental and OSHA safety practices.
Updates educational requirements per licensing association or as required by CCHHS.