Greenheart International is a non-profit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve this through a unique and diverse collection of programs fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses four main branches: CCI Greenheart, Greenheart Travel, Greenheart Shop, and Greenheart
Transforms. What we are looking for: Greenheart International seeks a Help Desk Coordinator that will work full-time during business hours. The Helpdesk Coordinator is responsible for first response support for Greenheart employees. This position will respond to and prioritize incoming Helpdesk tickets, escalating issues when necessary to the proper resources. Applicants should have an IT background, a record of providing exemplary customer service in a fast-paced environment, strong technical writing and training skills, and be detail oriented and organized. You should also be able to troubleshoot software or other technical problems and offer fast solutions via phone or remote sessions.
Some things you might do as the Help Desk Coordinator:
Create and update assigned help desk requests
Provide end-user support for all hardware, software, and phone-related issues
Provide preventative maintenance and support for all PCs, laptops, mobile, and handheld devices including printers and scanners
Prepare and configure computer equipment including installation and thorough testing of appropriate software
Assist the Helpdesk Technician with support tickets and Helpdesk needs
Create an IT training curriculum
Conduct regular IT trainings
Provide users with technology tips and tricks
Evaluate and identify organizational training needs
Update organizational technology how-to materials
Assist in IT projects as instructed by the Helpdesk Technician and IT Director
Conduct yearly audits of organizational systems and generate reports
Set up and troubleshoot AV devices
Compensation: Commensurate with Experience
How to Apply: Please send your resume and customized cover letter in PDF format to Courtney Guengerich, Human Resources and Project Coordinator, at HR(AT)greenheart(DOT)org. A cover letter is required for your application to be considered.
Due to the amount of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.
Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.
BA in Computer Science, Technical Writing, IT specialties, or related technical certifications preferred
At least 2 years’ experience in technical support
Ability to lift and carry up to 30 lbs. and to sit or stand for long periods of time
Network and local printer support experience required
Proficient in Microsoft Windows operating systems and Active Directory account setup
Proficient in Microsoft Office, including extensive Outlook troubleshooting and configuration
Customer Service and technical training experience
Technical writing experience preferred
Experience with hand-held devices, Mac, and tablets
Familiarity with general Help Desk ticketing systems and how to create, update, and escalate a ticket
Good problem solving skills with excellent attention to detail
Strong verbal, written, interpersonal, and organizational skills
Ability to work both independently and in a fast-paced, team environment
Ability to multitask and prioritize/complete assigned tasks
Actively seek out tasks that develop skills and knowledge
Reliable and highly motivated, with a positive attitude
Quality customer service and organizational skills
Additional Salary Information: Commensurate with Experience
Greenheart International is a nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve this through a unique and diverse collection of programs fostering cultural exchange, eco-fair trade, volunteerism, personal development and environmentalism. Greenheart encompasses four main branches: CCI Greenheart, Greenheart Travel, Greenheart Shop, Greenheart Transforms, and two partners: Greenheart Music, and Greenheart Ibiza.