The Receptionist greets and screens all visitors; answers all incoming telephone calls and takes messages as necessary; receives and records all donations; supervises the reception area; and serves as an ambassador of Mercy Home for Boys & Girls to anyone visiting the Agency.
This position is located at our Walsh Girls Campus: 11600 S. Longwood Dr. Chicago, IL 60643
The Schedule for this position is Monday through Friday 2pm-10pm.
Mercy Home for Boys and Girls is an Equal Opportunity Employer.
Receive the general public by telephone and in person, and provide information and/or directions in response to the individual query for the entire organization.
Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
Accept packages and all donated items, inspect items, complete the Donation/Donor form, and process.
Accept all phone calls promptly.
Maintain a daily visitor log authorizing admittance to the Home.
Call staff to receive their guests or, when otherwise instructed, direct visitors to their
Maintain appointment/schedule books for all meeting rooms, etc.
Distribute newspapers, incoming packages to staff.
Have all visitors sign in upon arrival and sign out when they leave.
Keep track of which Youth are on an overnight pass, suspended, or AWOL in order to know who belongs in the building and who does not.
Oversee the reception area while on duty.
Make sure the reception desk is covered at all times when on duty.
A pleasant disposition and helpful attitude.
Experience in reception or customer service preferred.
Excellent interpersonal, oral, and written communication skills.
Ability to present a professional appearance.
Ability to develop a working knowledge of the operations of the entire Agency and staff.
Ability to interact effectively with the entire staff, residents’ families, volunteers and the general public.
Ability to work in an environment in which the noise level is moderate.
Flexibility to provide administrative support as requested including working a flexible schedule when needed.
Proficiency in PC systems, including Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs as necessary.
Ability to maintain confidentiality.
Ability to work both independently and as an active team member.
Ability to maintain professional demeanor while exercising judgment and discretion in work.
Ability to follow oral and written instructions.
Ability to lift and/or move up to fifteen pounds.
Maturity and sensitivity to cultural and individual differences.
Commitment to the mission, values, and goals of the Agency.