Case Management/Social Services, Program Management
4 Year Degree
Plan and administer programs in the Community and Family Well-Being Department under the general supervision of the Executive Director. Programs include Citizenship and Immigration Services, Wellness and Social Services, and Legal Clinic.
Develop and administrate program operations in the Community and Family Well-Being Department and make sure that program operations are compliant with government’s, funder’s and agency’s policies.
Monitor and evaluate program outcomes and service quality.
Establish and oversee administrative procedures to meet objectives set by the senior management.
Analyze proposed legislation, regulations, or rule changes to determine how programs could be impacted.
Research and analyze member or community needs to determine program directions and goals.
Prepare and maintain records and reports, such as funding proposals and reports, and bi-monthly and annual program performance reports.
Work with the senior management to develop and execute agency’s strategic plan.
Work with Development Department to develop resources to support program funding needs.
Work with Accounting Department to develop and monitor program budgets.
Work with Administration Department for payroll, recruitment, employee relations, insurance, new policies, and facility needs.
Supervise, coach, and develop staff members.
Evaluate staff’s job performance regularly to ensure that programs are of appropriate quality.
Facilitate department meetings.
Establish and maintain relationships with other agencies and organizations in the community to meet community’s and agency’s needs.
Respond to agency needs by performing assigned tasks which do not fall within the above description. If such tasks are not of a temporary nature, they shall be added to this list of designated job responsibilities.
Participates in CASL’s fundraisers as needed.
Attends workshops, seminars and conferences for self-development and program improvements.
Bachelor’s degree in Social Work, Public Health, Non-Profit Management or Human Services field from an accredited college or university. Master’s degree preferred.
At least 5 years of experiences in a social service agency or related organization, including supervision and administration.
Spoken and written knowledge of English and Chinese (Cantonese, Mandarin or Toishanese).
Excellent English writing and speaking skills.
Excellent computer skills: Microsoft Office.
Have knowledge in public benefits, citizenship and immigration issues, and community health.
Chinese American Service League (CASL) is the largest most comprehensive social service agency in the Midwest dedicated to serving the needs of Chinese Americans. We provide child educational services, elder services, employment training services, employment training services, family counseling, and housing/financial education to clients of all ages and backgrounds. If you want to learn more about us, visit http://caslservice.org/