Want to be told daily what a difference you’re making in the lives of vulnerable seniors? Want to work with some of the most compassionate volunteers you’ll ever meet? If the answer is yes, then our Director Program & Operations position may be a good fit for you.
Escorted Transportation Service Northwest (ETS/NW) is a 10-year old non-profit in Arlington Heights that ensures seniors in the northwest suburbs can get to their medical and dentist visits using volunteer drivers.
The Director of Program & Operations manages our 100+ volunteer drivers and interfaces daily with our clients (average age 85) to schedule rides for their upcoming doctors’ visits using our RideScheduler software program. We average about 50-60 rides per week. Additionally, this position is responsible for training new drivers, administering background checks, completing administrative tasks like processing donations in Quickbooks, writing newsletters and planning and managing several annual large-scale volunteer thank you and senior-oriented events.
A Bachelor’s Degree or Associate’s Degree with a combination of experience is strongly preferred. Previous experience with seniors, managing volunteers, and non-profits is strongly preferred Our office is very small (2.5 employees), so a positive, “can do” demeanor is crucial to succeeding in the job. Patience and meticulous attention to detail are required as is the ability to operate independently and learn new things quickly. Excellent written and oral communication skills are required, since this position will be creating regular newsletters for our volunteers and clients. Experience with Publisher or InDesign is preferred.
This position is expected to average 25 hours per week, with the possibility of more hours during certain seasonally busy times. Our office is located in the Arlington Heights Senior Center and is open from 8:30 AM – 2:30 PM M-F. The hours are somewhat flexible, but must be coordinated with the Executive Director to ensure coverage during our stated office hours.
To be considered for the position, you MUST include a cover letter highlighting your fit with the position and examples of your experience with seniors, volunteers, creating newsletters, and your attention to detail. No phone calls please! Visit our website etsnw.org for more information about us.
ETS/NW is a nonprofit organization founded in 2006 with the single goal of providing reliable, volunteer-based, escorted transportation for the seniors in our community to get to their crucial medical and dental appointments. There is a huge need for this program, particularly as our senior population continues to grow.