Administrative Support, Case Management/Social Services
The mission of RMHC-CNI is to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.
A part-time position, the Resident Coordinator lives within a Ronald McDonald House and is an active member of the House operations team. The Resident Coordinator is responsible for maintaining House function including, but not limited to, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks.
Essential Job Functions
Execute defined policies and procedures for the program.
Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
Act as liaison to hospitals to process referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Assist with statistics for program by inputting daily occupancy records.
Ensure all common areas remain clean and supplies are stocked
Track guest donations and occupancy rates for monthly reporting purposes.
Respond as necessary to emergency situations, after-hours pages (including scheduled weekends and holidays) regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
Encourage adherence to programs guidelines and coordinate a solution when violations occur.
Complete Incident Reports when necessary in a timely matter and inform other staff members of any unusual incidents.
Submit a daily staff report of activities (i.e., jobs performed, repairs made or needed, guest updates, and overall suggestions) to supervisor.
On weekends / holidays, assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
Complete incident reports when necessary in a timely matter, informing supervisor other staff members of any unusual incidents.
Direct volunteers to perform essential house support functions such as meal provision, guest welcome and housekeeping.
Welcome family guests and visitors, providing tours and information.
Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc).
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
Minimum commitments of shifts are as follows*:
Eight weekday evenings monthly, 5:30 pm to 9 pm; on-call onsite from 9 pm to 9 am
Two or three weekend shifts monthly, 9 am to 9 pm; on-call onsite from 9 pm to 9 am
Three major holidays per calendar year, 9 am to 9 pm, on-call onsite 9 pm to 9 am
Resident Coordinators may additionally be employed external to the charity as long as there is no conflict in your ability to perform the duties and fill the necessary shifts
These hours are based on a full complement of two Resident Coordinators. Extra coverage may be required to cover vacations and transitions between employees
College degree preferred.
2 years related work experience preferred.
Experience working in other non-profit residential setting preferred.
Strong crisis management skills.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Compassionate and caring individual, aligned to our mission and standard of care.
Demonstrate empathy and the ability to relate to families in crisis
Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
Ability to travel to other program sites or events as needed.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
About Ronald McDonald House Charities of Chicagoland & Northwest Indiana
For 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.