(Compensation made for hours worked after 5:30 p.m. and on Saturdays)
ESSENTIAL JOB FUNCTIONS:
This is a rotating position where the employee will be trained to work in various departments of the Illinois Eye Institute
Greets and signs-in patients
Determines patient eligibility and insurance.
Updates all demographic, insurance and employment information
Establishes service specific task in the clinical system such as appoint data/time, prescription eyewear orders
Phone communications with patients
Informs patient of all financial responsibilities
Updates patient appointment status daily
Verifies insurance information with provider
Documents special notations for quality assurance purposes
Assists in the data maintenance of reports
Provides immediate supervisor with relevant and timely feedback regarding unresolved data issues
Assists in identifying issues impacting on patient satisfaction
Demonstrates dedication to enhancing customer value and satisfaction in delivering quality services which are responsive, comprehensive and proactive
Ability to assist in other departments when necessary
Ability to attend mandatory monthly meeting
Other job related duties as assigned by the Supervisor
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bi-lingual (English/Spanish preferred)
High school diploma or equivalent
Must be able to multitask in a high energy , busy work environment
Must demonstrate data entry speed and accuracy
Must demonstrate computer and program skills including all Microsoft products.
Direct customer service experience
Requires one year of demonstrated data entry experience
Requires a strong commitment to the accuracy of patient data
Requires ability to handle a variety of tasks with speed, attention to detail and accuracy
Ability to thrive in a team driven environment
Maturity in judgment and demeanor
Ability to meet deadlines regardless of circumstances or pressures
Attendance must be in accordance with College Policy
The Illinois College of Optometry and the Illinois Eye Institute has no contract or implied contract with its employees concerning the terms and conditions of employment. The Illinois College of Optometry and the Illinois Eye Institute and its employees each have the right to terminate the employment relationship at any time, with or without notice and no officer or employee of Illinois College of Optometry or Illinois Eye Institute has the authority to alter or amend this expressed policy except the President, who is authorized to alter or amend this expressed policy only in writing. Termination issues regarding faculty are governed by the Faculty Handbook.
Additional Salary Information: (Compensation made for hours worked after 5:30 p.m. and on Saturdays)
The Illinois College of Optometry is one of the world’s leading optometric institutions and has provided exceptional clinical education since its founding in 1872 by Dr. Henry Olin. Located in Chicago, ICO offers the best educational experience to optometry students who share our passion for excellence. The Illinois Eye Institute at Princeton, which is under the umbrella of the Illinois College of... Optometry, is the largest school-based vision clinic in the nation.
A partnership with Chicago Public Schools, this clinic–located inside Princeton Elementary School, which was closed by CPS in 2009–opened in 2011 and provides needed eye health and vision care to thousands of underserved CPS students. Services the clinic provides include eye exams, vision therapy, visual information processing testing, optical coherence tomography, and anterior and posterior segment photos, and eye-movement testing.
The clinic is staffed by a medical director, attending doctors, three customer service associates, four opticians, and between 55-65 Illinois College of Optometry students performing clinical care each academic quarter. ICO optometrists and residents precept the ICO students.
CPS provides liaisons who work with the clinic to coordinate participating school visits and to improve follow-up care. Two AmeriCorp members also work in the clinic from September through August.