The Case Manager will work with SNAP E&T and EPIC clients throughout the program by conducting intake and assessments, providing barrier reduction services, providing supportive services, tracking program progress, insuring clients meet program requirements, and insuring clients gain and retain full-time employments for 120-day retention during the initial employment period.
Duties and Responsibilities:
Conduct weekly group orientations for SNAP E&T customers to explain program guidelines and assess client needs
Develop responsibility and service plans with customers, including reviews and modifications when appropriate.
Create Individual Employment Plans or Employability Plans with SNAP E&T and EPIC customers which include a review of work experience, identifying potential employment sectors, identifying employment barriers, and setting employment goals, and assigning to program activities.
Direct customers to and develop additional in-house and external resources for housing, child care, expungement, clothing, and any additional service needed to resolve barriers.
Maintain both physical and electronic client records including intake information, change report forms, progress notes, job search records, monthly staffings, and any other pertinent information.
Issue support services such as transportation and uniform reimbursement for active participants.
Conduct monthly in-person case management meetings with active clients to assess program progress, assign to activities, and resolve any issues.
Complete monthly reports on client progress and submit change reports when there is a change in the case.
Track client cooperation and initiate conciliation for non-cooperative participants.
Verify new employment information and report both new and updated information to the Illinois Department of Human Services (IDHS).
Develop career pathway plans with newly employed clients and include follow-up to insure success.
Maintain client relationships throughout the initial employment period to collect wage verification and insure 120-day job retention by resolving barriers.
Maintain job lead email list for SNAP E&T and EPIC customers.
Prepare program-related documents and reports as requested by the Program Manager and/or IDHS.
Collaborate with collateral resources, agencies, bureaus, facilities, and other entities on behalf of customers and their families, including interagency brokerage and translation services if needed in coordination with the Program Manager.
Ensure that Work First customers receive the most efficient and professional assistance, support and guidance.
Serve as a team player by maintaining open communication with the entire staff and assisting other staff when needed.
Participate actively in program-related conferences, seminars, workshops and training as needed.
Bachelor in a social science or related field or equivalent experience.
Bilingual language skills.
Experience in career counseling and workforce development.
Experience working with low-income adults.
Ability to work 9am-5pm Monday through Friday in an office environment.
Excellent writing, typing, computer and phone skills.
Knowledge of MS Office.
Ability to work in a team environment.
Organized and efficient in record keeping and updating.
Established in 1978, Asian Human Services is the largest multi-cultural and multi-lingual health and social services organization in the Metropolitan Chicago areas. Its mission is to provide client -centered, quality, and compassionate services to Asian immigrants and other underserved communities so that they can fully participated in society, prosper and thrive. Specialized in healthcare, educat...ion, and employment, its professional staff is fluent in more than 28 languages and serves more than 28,000 clients throughout Illinois each year.