Position purpose: The Care Coordinator is responsible for providing care management to a group of patients, and assists in prevention efforts to help them achieve and maintain their optimal level of health. Using a team based approach, the care coordinator will act as resource to patients and health care staff to ensure patients receive all the care and services they require. Care Coordinators must be proactive, well-organized, present a friendly demeanor and function well in a fast-paced clinic environment.
Corporate Philosophy: It is the obligation of each employee of Esperanza Health Centers to abide by and promote the missions and values of the Health Center to ensure that excellent services are delivered with compassion.
To promote healthy lifestyles and improve our patients’ health through the provision of high quality health care and wellness services in the communities of Chicago’s southwest side.
HOPE-eliminating barriers that restrict access to quality health care.
HEALTH-impacting the community by providing quality integrated primary care and behavioral health services.
FAMILY-building our communities by helping families with prevention and self-care education.
Primary Duties and Responsibilities: (The following duties and responsibilities are all essential job functions except for those that begin with the word “May.”)
Work as part of a four-person team to coordinate initial and follow up care for patients.
Facilitate communication among patients, providers, nurses, medical assistants and outside resources, related to the care of patients.
Maintain timely and consistent communication with patients regarding their health care and resource needs.
Use assessment results and provider input to refer patients to community resources (e.g. health insurance services, public assistance, transportation, child care, employment, nutritional/exercise classes, etc.) and to ensure services are received.
Help patients to connect to primary care, specialty, and ancillary (e.g lab/diagnostic) services by providing information and making appointments as needed.
Encourage patients to become actively engaged in their own health through calm, compassionate communication, and by utilizing motivational interviewing techniques.
Engage in community outreach with neighborhood schools, churches and other business partners.
Meaningfully participate in regular administrative and clinical supervision and team meetings.
Work as part of a team to address other needs related to Esperanza’s mission and vision.
Day to Day: Huddling (communicating) with care team, reviewing patient charts, identifying gaps in care, identify areas of need, scheduling appointments, participating in the establishment of the care plan, ensuring fidelity to the care plan.
General Job Requirements
Previous experience in a health care setting, including work as a medical assistant, case manager and health educator, preferred.
Exhibit traits of friendliness, compassion, patience and a non-judgmental tone.
Strong ability to multi-task and work well in a fast-paced environment.
Desire to be a self-starter; take initiative.
Ability to organize and prioritize appropriately. Attention to detail is a must.
Flexibility to work evenings and/or weekends, if necessary.
Exhibits flexibility to adapt to the unforeseen needs or circumstances
Ability to speak, read and comprehend English and Spanish
Computer skills required. Prior experience using electronic health records, preferred.
Function as a team member to assure patients obtain access to quality care.
Esperanza Health Centers serves an area that is in great need of quality healthcare. Families in Esperanza's service area experience significant economic, educational, and health disparities. More than 53 percent of residents live below twice the poverty level. Large portions of Esperanza's service area have been designated as a Medically Underserved Area and a Health Professional Shortage Area by... the Health Resources and Services Administration.
All of our full-time providers and all of our clinical staff are bilingual and bicultural. Our services and programs are carefully tailored to the needs and culture of the communities we serve.
Esperanza Health Centers is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
To promote healthy lifestyles & improve our patients’ health through the provision of high quality health care and wellness services in the communities of Chicago’s southwest side.
Esperanza means hope in Spanish. In living up to its name, Esperanza Health Centers envisions healthy communities where resources are woven together, allowing community residents to realize their full potential through optimum health regardless of immigration status, race/ethnicity, income or ability to obtain insurance.
HOPE: eliminating barriers that restrict access to quality health care.
HEALTH: impacting the community by providing quality integrated primary care and behavioral health services.
FAMILY: building our communities by helping families with prevention and self-care education.