The Chicago Humanities Festival (CHF) celebrates ideas within the context of civic life, connecting artists, authors, journalists, scholars, policy makers, and other thinkers with passionate and inquisitive audiences. CHF presents over 150 programs to 50,000 people annually (including discussions, lectures, and performances) during its Fallfest, Springfest, and throughout the year. It has a robust educational program, EdLab, which welcomes middle-school and high-school students to programs celebrating the arts and humanities.
The Development Operations Manager serves as CHF’s resident expert, database administrator and “owner” of CHF’s customer relationship management systems (Raiser’s Edge, TopTix). The Manager plans, oversees, and implements CHF database processes and procedures—ensuring the highest quality of CHF’s donor data—and providing user training as it relates to the systems. The Manager is responsible for all department reporting, uncovering and analyzing vital information for CHF’s broader Development efforts, and oversees systems administration, including managing security access, and maintaining the proper hardware and software needs for the systems.
The Development Operations Manager is an integral member of CHF’s six-person development team and reports to the Managing Director, Development.
Donor Data Champion and Facilitator
Facilitate achievement of fundraising and professional goals for Development team by providing complete, accurate, and compelling information on CHF supporters.
Communicate the critical role accurate data plays in delivering CHF’s mission and strategic goals.
Facilitate technological change initiatives, supporting staff in adapting to a changing technological and systems environment.
Models CHF values of service, innovation and teamwork, and holds others accountable for living these values.
Strategic direction and planning for Development systems
Develop, implement, and support strategic direction and plans for the Raiser’s Edge database, ticketing database (in partnership with Manager of Audience Services), reporting, system support, help desk support, and hardware and software needs of the Raiser’s Edge and ticketing databases.
Database administrator and trainer
Serve as internal database administrator for the Raiser’s Edge and ticketing databases and maintain documentation for the Raiser’s Edge and its supporting systems.
Design and implement comprehensive procedures and system checks to maintain data integrity and improve efficiency for the Raiser’s Edge database and its integrated database systems.
Identify and provide training opportunities to enable staff to stay current with required technical skills.
Serve as technical liaison with Concourse Hosting, CHF’s server hosting vendor.
Process and enter gifts into database and manage all CHF mailing list queries.
Serve as project manager for projects with the Raiser’s Edge and ticketing databases, including coordination and vetting these project requests with CHF leadership staff.
Assist in the management of the operating and capital budgets for technology.
Prepare acknowledgement letters.
Serve as Development department’s primary reviewer of CHF communications materials, ensuring accuracy of donor recognition.
Assist with the implementation of select events and special projects as needed.
Additional tasks and responsibilities as assigned by supervisor.
Data Quality and Standards
Establish and maintain high standards for quality of service to internal and external constituents.
Take initiative to improve both processes and outcomes, incorporating best practices, and innovations in professional field.
Ensure compliance with all CHF policies and standards.
Knowledge, Skills and Abilities
Undergraduate degree from an accredited college or university.
Knowledge of Raiser’s Edge required.
Discretion with confidential materials required.
Ability to prioritize and execute multiple projects under demanding deadlines required.
Ability to work independently in a deadline-oriented team environment required.
Ability to communicate tactfully and patiently with both internal and external constituents required.
Dexterity to operate computer equipment required.
Ability to work nights and weekends as needed
HOW TO APPLY
Send resume, cover letter, and references to:
Chicago Humanities Festival
Attn: Laura Perlow, Managing Director, Development
For over 25 years, the Chicago Humanities Festival has celebrated the questions that shape and define us as individuals, communities, and cultures. For the curious at heart, CHF’s vibrant year-round programming and robust Fall Festival offer the opportunity to engage with some of the world’s most brilliant minds. Collaborating with leading arts, cultural, and educational organizations, it presents... scholars, artists and architects, thinkers, theologians, and policy makers that change how we see the world, where we’re from, and where we’re going. CHF also presents the spring Stages, Sights & Sounds, Chicago’s only international performance festival for young audiences. Under the leadership of Executive Director Phillip Bahar, Marilynn Thoma Artistic Director Jonathan Elmer, and Associate Artistic Director Alison Cuddy, CHF is one of Chicago’s most vital presenting organizations. Visit chicagohumanities.org for more information.