Provides citizenship and immigration application services to the clients. Performs daily clerical work to maintain program’s daily operation. Assists in conducting outreach activities. Continues professional development in immigration laws.
1. Provides citizenship and immigration application services to the clients in the office or over the phone
Provides clients with information about USCIS application procedures without interpreting or applying legal information to a client’s case
Assists clients in filling out immigration forms with the information that a client provides without advising the client about how to answer the questions on the form
Helps clients collect support documents
Follows up on clients’ application status and updates clients with their status
Refers clients to other programs inside or outside the agency for clients’ special needs
Refers clients to the agency’s BIA accredited representatives for legal services
Provides interpretation services to clients when corresponding with USCIS and other agencies
Escorts clients to the government offices for citizenship and immigration issues, such as fingerprinting, oat ceremony, and naturalization interview
Assists in taking photos for clients.
2. Performs daily clerical work
Schedules clients for CIS services and updates work schedule
Enters and updates clients’ demographic information, points of services, and application process to the Efforts to Outcomes (ETO) software and generates reports for program performance evaluation
Follows agency’s fiscal procedures to handle and submit daily incomes to the Accounting department
Maintains clients’ files and makes sure that needed documentation is kept in each client’s file
Assists in administering BEST test for adult education students.
3. Assists the Supervisor in conducting outreach activities
Develops and updates flyers and delivers flyers to targeted areas
Assists in various tasks in workshops
Assists in recruiting and training volunteers to help with outreach and workshops
Promotes CASL’s Citizenship and Immigration Services to Chinese communities in the City of Chicago and targeted suburban areas.
4. Attends at least eight hours of professional development training each year to develop knowledge of immigration laws.
5. Responds to agency needs by performing assigned tasks that do not fall within the above description, if such tasks are not of a temporary nature, they shall be added to this list of designed job responsibilities.
Participates and assists in other CIS related events which may arise from time to time.
Associate’s Degree or equivalent.
At least one year of working experience.
Spoken and written knowledge of Chinese. (Cantonese is preferred. Toishanese and Mandarin a plus)
Ability to use general computer applications for Word Processing and Data Entry purposes, email, as well as internet research.
Some knowledge of immigration laws and naturalization process.
Chinese American Service League (CASL) is the largest most comprehensive social service agency in the Midwest dedicated to serving the needs of Chinese Americans. We provide child educational services, elder services, employment training services, employment training services, family counseling, and housing/financial education to clients of all ages and backgrounds. If you want to learn more about us, visit http://caslservice.org/