Provide a knowledgeable and welcoming environment to Arboretum visitors and callers. Answer visitor inquiries, and perform retail transactions.
High school diploma required. 2+ years in customer service required. Must be reliable and service oriented. Must be comfortable with technology and have experience using computers, a computerized point-of-sale system, and a multi-line phone. Must be energized by public contact and possess an outgoing, friendly, courteous, and enthusiastic personality. Must present professional image to the public by following the Arboretum/Visitor Services dress code. Proficiency with Microsoft Office and experience with Raiser’s Edge, Gmail and other Google applications beneficial.
Customer service oriented individual who is able to relate effectively with people of various backgrounds and ages. Ability to be self-motivated, take charge/empowered personality. Ability to communicate information on programs, collections, and facilities of The Morton Arboretum.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical Demands: Requires some physical activity: limited lifting and carrying (up to 40 lbs.), with prolonged periods of standing and walking.
Work Environment: Work is performed in a combined indoors and outdoors in all weather conditions.
Equipment: General office equipment, charge card terminal, VoIP (Voice over Internet Protocol) telephone, two-way radio, and computerized point-of-sale, registration, and e-commerce systems.
Schedule: Season runs from September 25, 2017 through January 1, 2018. Evenings, holiday, and weekend work is required. May be asked to shorten or lengthen hours, based on organization needs.
September 25 until November 16, 2017
Work hours scheduled between the hours of 9:30 am and 5 pm, daily.
November 17, 2017until January 1, 2018
Work hours scheduled between the hours of 9:30 am and 9:30 pm, daily. During this time frame, there will be a daytime shift and an evening shift. Start time for the evening shift is 3:30pm.
No work hours will be scheduled on Thanksgiving Day, Christmas Eve or Christmas Day.
* Availability requirements may change due to need.