Under the supervision of the Program Director, the Residential Case Manager I coordinates individual and group casework services to clients in the residential treatment program by carrying a caseload of moderate complexity that is representative of the cases found in the program.
Essential Functions and Responsibilities:
Assessment and Service Planning
· Participates in intake review meetings and conducts intake of assigned clients.
· Initiates assessments for new clients within 24 hours of intake.
· Collects, reviews, and synthesizes assessment data.
· Prepares assessment and service plan and presents to team at initial staffing.
· Completes all required assessments and reassessments of assigned clients within the guidelines and timeframes established by ucan.
· Develops a written service plan within required timeframes for each assigned case that adequately and appropriately addresses the client’s unique service needs.
· Implements client service plans, monitors service plan progress, and reviews progress with supervisor and DCFS as required.
· Demonstrates insight regarding client strengths and needs and incorporates this into service planning and assessment.
Documentation and Reporting
· Makes frequent reports to supervisor on progress of client services; maintains statistical records and performs other record keeping functions as required by ucan.
· Completes in timely manner all required forms, reports, records, correspondence, etc. for each client on caseload, and assumes responsibility for case files.
· Reports client progress in court proceedings through clear written reports submitted as required, and through accurate verbal testimony.
· Enters, updates and maintains accurate data in the Profile database, as required.
· Reports all possible critical incidents and unusual incidents to supervisor, management, or DCFS as required by ucan or by mandated reporting law.
Organization and Service Delivery
· Coordinates/supervises all aspects of the individual service plan and service planning process.
· Monitors implementation of the service unit plan and service planning process.
· Monitors implementation of the service unit plan, prepares quarterly reports, and revises plan quarterly, or as needed.
· Synchronizes agency plans with IDCFS permanency goals and family service plans.
· Provides linkage to other appropriate resources within specified referral procedures; secures all written agreements in accordance with guidelines established by contracting agencies and other outside sources.
· Creates organized plans so that all casework tasks can be completed as required.
· Responds in a timely manner to all written correspondence, email and phone call inquiries regarding clients.
Building Relationships and Networks
· Meets with individual clients on weekly basis, review plan progress, discuss problem areas, provide support, give encouragement to the client, etc.
· Engages resistant and/or mandated clients in services.
· Leads quarterly team staffings on assigned clients.
· Provides agency linkage with various elements of client’s ecosystem- family, school, work, IDCFS, Juvenile Court etc.- through telephone contact, correspondence, and face-to-face contact as needed.
· Develops effective helping relationships with clients and their families.
· Plans, coordinates and supervises required family or sibling visits.
Job Knowledge Demonstration
· Knowledge of DCFS, ucan, Medicaid, COA, and legal requirements for service delivery and documentation.
· Studies, learns and uses ucan and DCFS procedures for providing services to clients. Explains ucan’s services to clients and families and assists them in the utilization of all available resources..
· Assesses permanency options; recommends permanency plan for clients; and implements plan to achieve permanency for clients.
· Develops a working knowledge of community resources to use in serving clients and maintains productive working relationship with these resources.
Education /Job Experience/Certification:
· BSW or BS/BA in Human Service field.
· 0-2 years experience working in human services, child welfare, or crisis intervention.
Special Knowledge and Qualifications:
· Effective verbal and written communication skills.
· Ability to work both independently and a part of a high functioning team.
· Car and valid Illinois driver’s license required.
UCAN builds strong youth and families through compassionate healing, education, and empowerment. Since the Civil War, UCAN has served the most vulnerable children, youth, and families, and has grown over 145 years into a premier social service agency serving over 10,000 individuals annually. UCAN programs address the impact of trauma: with a consistent presence, meaningful programs, and unrivaled ...organizational diversity and cultural competence. These trauma-informed programs include clinical and counseling services, support for pregnant or parenting teens, foster care placement, a therapeutic youth home, a therapeutic day school, transitional living programs, workforce development, youth leadership development, and violence prevention. At the heart of it all, UCAN’s vision is that youth who have suffered trauma can become our future leaders. UCAN is a consistent and compassionate presence in the lives of those who are most at risk. We start with the premise that communities with challenges possess strengths upon which they can build. From this premise evolves an approach to community support that fosters collaboration with existing neighborhood resources to strengthen communities, one youth at a time. UCAN’s community efforts provide leadership development, supportive jobs for youth, individual healing, and mentoring. UCAN's founding is rooted in spirituality. In 1869, UCAN was founded by members of St. Pauls United Church of Christ (UCC) to provide a home for orphaned children of Civil War soldiers. The UCC and its predecessors have long advocated for social justice, including the struggle for the abolition of slavery and being the first to ordain African-Americans, women, and openly gay persons as clergy. Diversity is a core UCAN value, reflected in our staff, our minority-led Board of Directors, and our clients. It is vitally important that UCAN counteract the influence of discrimination on our communities, families and youth.