Administrative Support, Advocacy/Lobbying, Case Management/Social Services
4 Year Degree
GENERAL ROLE DESCRIPTION
This specialist will be the first contact to survivors and their families who have been seen in one of RVA’s 14 partner hospitals, in addition to ensuring clients who call or email in for services are connected with the appropriate advocate or counselor. The Bilingual Case Management Specialist will be responsible for providing immediate crisis intervention and information and referrals to clients as well as their non-offending parents/guardians and/or significant others. This position will coordinate intakes by documenting requests for counseling and advocacy services, schedule and complete in-person intake paperwork with adult and child/guardian clients and administer survey data. The Bilingual Case Management Specialist will actively support the promotion of synergy across RVA programs and will ensure Spanish Speaking clients are connected to a specialist to assess their needs and provide necessary support in Spanish.
Provide crisis intervention, information and referrals via the RVA Central Office through telephone and in-person contacts Monday through Friday from 9:00 am – 5:00 pm to survivors of sexual assault and their significant others.
Provide follow-up crisis intervention and emotional support, assessing medical/legal advocacy and counseling needs to sexual assault survivors seen in the emergency department of partner hospitals.
Provide accurate information and referrals including temporary housing, food, clothing, locksmith services, substance abuse treatment, counseling, and other needed follow-up by maintaining knowledge and documentation on services available to survivors and their loved ones.
In conjunction with program directors, assign intakes to advocates and counselors as appropriate and manage client waitlist for services.
Provide support and information to family members and significant others within the bounds of the rape crisis confidentiality statute.
Assist Advocacy Volunteer Manager with daily medical advocacy page tracking, intake processing and data entry.
Maintain accurate and complete records of services delivered including but not limited to the following:
Process intakes daily from RVA’s 24 hour medical advocacy program
Log direct/indirect service hours for all volunteers providing direct service while on call
Log relevant direct service hours from calls in Infonet
Process volunteer reimbursements
Attend all staff/supervision/case consultation meetings, attend advocacy inservices, and participate in staff development activities.
Participate in meetings/trainings for local and statewide sexual assault coalitions, institutional partners, and other agencies, as assigned.
Assist RVA’s public policy initiatives by documenting institutional advocacy forms by staff and volunteers.
Complete monthly reports and documentation, including assisting the Director of Advocacy Services with statistical reporting.
Perform other duties as assigned.
BA/BS or equivalent in related field
Bilingual (Written and verbal fluency) in Spanish/English required; Bicultural strongly preferred
Strong interpersonal skills
Ability to objectively advocate for the needs/rights of others
Excellent verbal and written communication skills
Strong public speaking skills with a variety of audiences
Ability to take initiative and work independently, as well as with a team
Exceptional organizational and record?keeping skills
Positive attitude and pro?active approach to problem solving
Previous experience working on women’s and/or human rights issues, addressing sexual violence/gender?based violence, and working with diverse populations including LGBTQ communities strongly preferred
Completion of a minimum of 40?hours of sexual assault training within 60 days of hire is required; previous completion of the training is very strongly preferred
Persons of color and LGBTQ persons are encouraged to apply. RVA is an equal opportunity employer and does not discriminate on the basis of race, age, sex, gender identity, gender expression, national origin, sexual orientation, or disability in its procedures and policies.
Please note that resumes received without cover letters will not be considered.
No phone calls, please.
Additional Salary Information: Commensurate with experience. HMO, Dental, Vision, Life Insurance fully covered by employer.
Rape Victim Advocates (RVA) has been providing crisis intervention for sexual assault victims since 1974 in Chicago. RVA was founded by Natalie Stephens MD., an OB/GYN at Northwestern Memorial Hospital, and 10 medical and nursing students and other staff. They had witnessed too many victims leaving the emergency room in an emotionally worsened state than when they arrived, and they set out to prov...ide victims with the support necessary to start recovering. Decades later, RVA remains true to its founding principles and the following mission statement:
Rape Victim Advocates (RVA) is an independent, not-for-profit organization dedicated to the healing and empowerment of sexual assault survivors through non-judgmental crisis intervention counseling, individual and group counseling, and medical and legal advocacy in the greater Chicago metropolitan area. RVA provides public education and institutional advocacy in order to improve the treatment of sexual assault survivors and to effect positive change in policies and public attitudes toward sexual assault.
For 12 years, RVA was run entirely by volunteers. In 1986, the agency hired its first executive director. Volunteers remain key to RVA's ability to offer quality, 24-hour services. At present, more than 200 volunteer advocates provide 24-hour crisis intervention in 14 Chicago area hospitals, including the area’s 5 trauma centers. RVA volunteers donate over 20,000 hours to the agency each year.
RVA currently employs 18 staff at our three community-based offices and our main office downtown. RVA staff further provides counseling services to more than 250 individuals each year, and prevention education to more than 4,500 individuals, 3,600 of which are between the ages of 11-20. Over 90% of RVA’s clients are women and girls.
RVA recognizes the diversity of Chicago and is committed to being accessible for services, employment and volunteer opportunities to all regardless of race, ethnicity, religion, gender, sexual orientation, physical/mental ability and economic status.
Delivery of these services makes RVA one of the most comprehensive crisis intervention programs for rape victims in Chicago, and the only rape crisis center in Chicago that is a full-service agency with the single focus of sexual violence. RVA will serve anyone -- at no cost to the victim -- who seeks treatment for sexual assault at one of our hospitals. And RVA's advocacy efforts do not stop at the individual level; the experience and information gained from providing direct services informs and strengthens our participation in institutional change.