The Associate Real Estate Broker’s primary responsibility is to advise and assist customers in the process of purchasing or selling a home in a timely and professional manner. The Associate Real Estate Broker listens to customer’s wants and needs, recommends appropriate homes based on the customer’s purchasing power and interests, and negotiates on behalf of the customer, in order to meet the needs of homebuyers and successfully close.
The Associate Real Estate Broker works in TRP’s Financial Wellness department within the Community Wealth Building Pillar. TRP’s real estate brokerage is a critical component of TRP’s Full Circle Homes initiative, the organization’s integrated, seamless, customer-centric home purchase process that helps families build assets responsibly.
Job Duties and Responsibilities
Utilize effective and proven sales processes to build rapport and discover buyer’s needs, purchasing power, and timing.
Differentiate our services by effectively presenting our home buying process to all home buyers.
Communicate, align, and reset customer expectations by effectively handling objections and continually assessing client’s needs.
Build and maintain trusting relationships and develop customer loyalty.
Guide buyers through the home buying process, from selection, to the sales contract, to a successful closing. Educate clients on market conditions, prices, mortgages, legal requirements, and related matters.
Attend all showings, home inspections, closings, and other aspects of the home buying process. Coordinate property closings and follow up on details needed for successful closing and purchase of property. Confer with attorneys, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Build relationships with local realtor professionals, bankers, lenders and internal staff at all levels in order to form effective working partnerships.
Regularly review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets and current events.
Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
Communicate and coordinate with other internal departments to ensure best practices in service provided to customers.
Use the Excel database system to track client progress and Multiple Listing Service, Outlook, and other electronic tools to provide the best service to customers.
Comply with all applicable regulations, policies and procedures.
Maintain required job skills and core professional competencies.
Perform other duties as assigned.
Timely follow-up with all inquiries and client communication to ensure TRP maintains a sufficient pipeline of homebuyers.
Expected to close two to three sales monthly.
All contracts should be turned around within 24 hours.
All pendings and sales must be entered within two days of event.
Expected to conduct post-closing outreach within two weeks of closing.
Essential Knowledge and Skills
Bilingual in English and Spanish required.
Customer service-oriented. Extremely responsive to internal and external customer requests, exceeding customers’ expectations.
Familiar with the sales fundamentals related to prospecting, sales, and closing techniques.
Highly self-motivated with persuasive, enthusiastic and customer-service oriented personality and good negotiation and organizational skills.
Ability to work independently as well as part of a team.
Listening skills: listens to understand others’ viewpoints, anticipates customer needs, and offers innovative solutions.
Ability to interpret, analyze, and evaluate given information relative to selling techniques and potential homebuyer concerns, needs, and issues.
Excellent verbal and written communication skills for high interaction with a variety of people and forums inside and outside of organization.
Excellent computer skills including the use of the MLS, Microsoft Office, Outlook, Internet, and other software applications as appropriate.
High standards: expect personal performance to be nothing short of the best.
Demonstrated interpersonal skills and ability to build relationships and work effectively with people of diverse social, faith, economic, and racial/ethnic backgrounds.
Attention to details.
Exhibits good judgment, problem-solving, and analytical skills, and can make competent decisions within given parameters.
Time management: ability to manage time effectively to accomplish several tasks concurrently.
Ability to represent the interests of TRP to the public.
Looks for ways to enhance and bring new ideas to the position.
Education and Experience
Knowledge of sales, typically gained through completion of a Bachelor’s Degree in business, marketing, or other related field, but not required.
Must have an active Real Estate Broker’s license with the Illinois Department of Financial and Professional Regulation.
Preferably a minimum of three years of licensed real estate sales experience.
Experience with/willing to learn about negotiating and real estate contract documentation.
Special Working Conditions and Demands
Must be able to work flexible hours, including evenings and weekends, to show properties at times that are convenient for clients.
Access to a car, valid driver’s license, good driving record, and valid vehicle insurance; and ability to travel within the city and suburbs as needed.
This is largely a mobile role; it requires the ability to move from building to building and throughout homes with customers.