Did you know there’s a planet in our galaxy where it rains glass? Or that light bounces around inside the Sun for 175,000 years before shooting off into space? If you think that’s freaking awesome, and you’re passionate about STEM, community outreach, education, and working in a welcoming environment, this might be the place for you!
The Adler Planetarium is seeking a Museum Attendant Security Guard Team Lead to join our dynamic team located on Chicago's Museum Campus.
The primary duty of this position is to work collaboratively with the Security Team in the active execution of core safety and security functions at the Adler. In addition, the Museum Attendant Security Guard Team Lead will assist the Operations Manager in performing administrative functions, such as creating daily rosters, managing daily rounds assignments, ensuring the timely transition of posts, and assisting with training the Safety & Security Team. The Museum Attendant Security Guard Team Lead communicates issues on the floor to the Operations Manager, such as existence of suspicious individuals and activities, unattended packages, and other cases requiring additional help or authority.
The lead will work most weekends (Saturdays and Sundays) as well as weekday shifts.
Full-time position hours will generally consist of 35 hours per week, based on operational needs. Our earliest shifts begin at 6:30 am and later shifts can end at approximately 2:00 am. Throughout the year we hold 5-6 events that may require overnight shift work. Availability required includes weekends and holidays. Individual must be able to arrange transportation to and from the Adler for all shifts.
This individual will also be responsible for:
Ensuring safety within the Adler building and grounds by patrolling entry points, corridors, galleries, café, and staff areas and other areas of the buildings and grounds as needed
Monitoring exhibits and galleries to prevent lost or damage due to theft, vandalism, fire or other incident
Responding immediately to security calls and alarms while on patrols
Reporting and assisting lost children/individuals by helping locate and connect them with their guardian, chaperone, or group
Filing reports for any security-related incidents, damage to exhibits, unsafe building conditions, or hazards
Operating freight and passenger elevators to assist visitors or staff navigating within the building
Conducting opening and closing building checks
Assisting the Operations Manager with supervision of team members to ensure timely rotations as well as adherence to proper procedures
Providing traffic support, and assisting guests with directions as they arrive at the museum
Assisting visitors and staff with fire safety and building evacuation protocols
High school diploma or equivalent
At least 1 year of experience in a safety and security role
Exceptional customer service; Ability to work with the public in a highly professional and welcoming manner
Ability to follow safety and security protocols and respond quickly and confidently to emergency situations; make initial assessments of situations using tact, diplomacy, and sound judgment
Strong interpersonal skills, a people person; must be comfortable talking with and approaching both adults and children of all backgrounds
Proven track record of success working in a fast-paced, high stimulation environment
Previous experience in a safety and security role at a museum
Experience communicating with a two-way radio, telephone, and Public Address System
First Aid, CPR, and AED certified
Our Safety & Security Team assists in keeping our building and guests secure and comfortable not only while entering and exiting the building, but also while exploring our many exhibits, shows and events. This highly customer service oriented group welcomes and interacts with our guests, vendors and staff as they patrol our 145,500 square foot building and surrounding grounds.
The Adler Planetarium is dedicated to complying with its obligations as an equal opportunity/affirmative action employer. Our recruiting and hiring procedures are free of discrimination based on race, religion, color, sex, age, national origin, disability, covered veteran status, including disabled veterans, recently separated veterans, other protected veterans, and Armed Forces service medal veterans or any protected group status as defined by law.
The Adler Planetarium—America’s First Planetarium—was founded in 1930 by Chicago business leader Max Adler. As a recognized leader in public engagement, the Adler Planetarium’s scientists, historians and educators inspire the next generation of explorers. The Adler is home to three full size theaters, extensive interactive exhibitions, and a significant collection of antique scientific instruments... and print materials. In addition, the Adler boasts the lakeside Doane Observatory, one of the only research-active, public urban observatories, and the only place in Chicago where the public can see planets, stars, and galaxies up-close and in person.