Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 68,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.
We are now hiring for a full-time Case Manager 1 to join our Get In Chicago Team!
The Case Manager provides services appropriate to client population to maximize client potential and promote their optimal functioning in the community.
Essential Job Functions:
Conducts thorough assessment of clients. Evaluates problem and service needs.
Develops a written client service plan specifying goals to be achieved and services to be pursued.
Supplements service plans to meet client needs.
Provides, as appropriate, supportive help, advocacy and case management to individuals and families in coping with environment and interpersonal relationship issues.
Works collaboratively with community resources. Develops a knowledge of resources and helps clients to utilize them.
Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
Reassess and monitors client situation and adequacy of service plan.
Collaborates and participates with other program staff in the planning and implementation of service plans.
Subsequent to consultation with supervisor, handles emergency and crisis situations within target population.
With supervisory approval, authorizes limited amounts of financial assistance to own clients.
May work with community groups.
Works effectively with diverse staff and service population.
Provide backup intake for Adult Protective Services program
Conduct screening and assessment for intake calls; evaluate program and assign to appropriate program; write up the assessment; open cases in agency's client information systems (Smart Care, Profiler, and Access); set up client registration, maintain waiting list, assign cases to workers.
Facilitate Domestic Violence Services Program orientation groups as needed.
Work collaboratively with internal and external programs and staff. Train and supervise intake backup team.
Work collaboratively with community resources; develop knowledge of resources and help clients to utilize them. Update Midway Center's Intake Manual and related documents as needed.
Represent the agency in health fairs and community information activities as requested.
Bachelor's Degree in Human Services, Social Work, Psychology or Sociology required.
Strong interpersonal and time management skills.
Direct service experience with creating Individual Service strategy plans, making referrals, conducting registration/orientation.
Minimum of 4 years of experience working with at risk youth in the community.
Experience working with youth ages 13-18 years of age required
Experience working in low-socioeconomic communities and with families required.
Must have a vehicle, driver's license and insurance to conduct home and community visits.
Bilingual English/Spanish is preferred
Ability to work effectively with diverse individuals and groups.
Metropolitan Family Services offers a very generous benefits packet to our professionals:
Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
Dental and Vision Insurance Options
11 paid Holidays
Paid Time Off (PTO)
Training and Professional Development Plan with E- Learning
Metropolitan Family Services is an accredited nonprofit agency that has more than 800 full and part-time professional staff dedicated to providing quality services by empowering families to learn, to earn, to heal, and to thrive. We value our professionals for serving as a mentor, a motivator, and advocate to families in need. Since 1857 Metropolitan Family Services has been the engine of change t...hat empowers Chicago and Suburban- area families to reach their greatest potential and positively impact their communities.