Coordinates Adult Day Service (ADS) client case management which includes, but not limited to, needs assessments, service referral and obtaining service authorization from corresponding Care Coordination Units or Managed Care Organizations. Coordinates the development and review of clients’ care plans with close cooperation with Registered Nurse and Activity Supervisor. Handles and solves claims problems. Be responsible for staff training program.
1. Coordinates Adult Day Service client case management
a. Learns person-centered planning and adopts the approach on all case management.
b. Introduces ADS and conducts assessment to any potential client to evaluate if the client can benefit from the ADS program.
c. Conducts a thorough assessment within one month of attendance of a new client to develop individualized care plan and a subsequent assessment of each client at not more than six month intervals.
d. Participates in monthly Client Care Plan meeting and discuss with Nurse Coordinator and Activity Supervisor to reassess the clients’ needs.
e. Supervises staff in implementing and monitoring each client’s individual care plan, and documents clients’ progress or changes on recording sheets in a timely manner.
f. Communicates with clients’ family caregivers about the changes of the clients and provides support to them if necessary.
g. Works closely with Care Coordination Units (CCU) and Managed Care Organizations (MCO) and makes sure that clients’ cases are handled properly.
h. Documents and prepares reports for any incidents happened to the clients at Adult Day Services by following the Adult Day Service policy.
i. Learns Healthy IDEAS (HI) protocol and administers the HI cases for the identified clients with depressive symptoms.
j. Develops and monitors care plan template for the data system which ultimately this will be used for all care plan development.
2. Follows up on all claims issues
a. Obtains client’s service authorization from MCO on timely manner.
b. Documents the service authorization in the client file and in related client folders.
c. Works closely with ADS Operations Assistant to solve any claim issue.
d. Communicates and resolves claims issues with the CCUs and MCOs.
e. Alerts HCBS Officer for any systematic problem / irregularity.
3. Be responsible for Adult Day Service staff training
a. Understand the training requirements of Illinois Department on Aging (IDoA), MCOs and other contracting vendors under the supervision of Home and Community Based Services (HCBS) Officer.
b. Identify the ADS staff training needs through close communication with HCBS Officer, Nurse Coordinator and Activity Supervisor. CHINESE AMERICAN SERVICE LEAGUE JOB DESCRIPTION Page 2 of 2
c. Develop annual training plan that meet the ADS staff needs as well as requirements of all contracting vendors.
d. Organize and provide pre-service and in-service training to all ADS staff. 4. Assists in conducting ADS Client Satisfaction Survey and Family Satisfaction Survey annually.
5. Participates in and contributes to ADS Team Meetings and Staff Training Sessions.
6. Follows and implements ADS Policy and Procedures and Agency Policy on providing services to clients in ADS center.
7. Responds to agency needs by performing assigned tasks which do not fall within the above description. If such tasks are not of a temporary nature, they shall be added to this list of designed.
1. Obtains Food Handler Certificate in the first three months of employment and maintains this certificate.
2. Participates and assists in other ADS related events which may arise from time to time.
Bachelor’s degree in human services related field. Degree in Social Work preferred.
No experience is required; training will be provided.
Spoken and written knowledge of Chinese. (Cantonese a must, Toishanese and Mandarin a plus)
For almost 40 years, the Chinese American Service League (CASL) has served people of all ages and backgrounds: Providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, strengthening families while honoring cultural heritage, and securing our communit...y's financial well-being, to almost 12,000 Chicago area residents annually.
CASL Programs and Services Include:
Children and Youth Development: This focus area provides children with the necessary skills to succeed at school while supporting families in their efforts to transition into American culture. It consists of five programs for children 0-18 years old: 1) Family and Learning Resource Center, 2) Early Childhood Education Center, 3) After School Program for Grade, Middle and High Schoolers.
Employment and Financial Empowerment: This focus area improves family financial and housing security through five key areas within a HUD certified program: 1) Adult Employment Program, 2) Chef Training Program, 3) Title V Senior Community Service Employment Program, 4) Housing Counseling, 5) Financial Literacy and Coaching.
Senior Wellness and Independence: This focus area impacts the mental and physical health of community seniors, encouraging them to live healthy, happy, independent and engaged lives through four key areas: 1) Adult Day Service, 2) In-Home Service, 3) Pine Tree Senior Council, 4) Evidence-Based Workshops
Community and Family Well-Being: This focus area impacts the stability of the community and family by offering foundational services that safeguard basic needs through the following seven key areas: 1) Immigration
Services, 2) Healthcare Outreach and Coordination, 3) Case Management, 4) Public Benefits Assistance, 5) Probono Legal Clinic, 6) Community Participatory Research, 7) Advocacy
Cup of Tea: Weekly Saturday meet-ups held for learning and practicing conversational English.