Provides citizenship and immigration application services to the clients. Performs daily clerical work to maintain program’s daily operation. Assists in conducting outreach activities. Continues professional development in immigration laws.
1. Provides citizenship and immigration application services to the clients in the office or over the phone
Provides clients with information about USCIS application procedures without interpreting or applying legal information to a client’s case
Assists clients in filling out immigration forms with the information that a client provides without advising the client about how to answer the questions on the form
Helps clients collect support documents
Follows up on clients’ application status and updates clients with their status
Refers clients to other programs inside or outside the agency for clients’ special needs
Refers clients to the agency’s BIA accredited representatives for legal services
Provides interpretation services to clients when corresponding with USCIS and other agencies
Escorts clients to the government offices for citizenship and immigration issues, such as fingerprinting, oat ceremony, and naturalization interview
Assists in taking photos for clients.
2. Performs daily clerical work
Schedules clients for CIS services and updates work schedule
Enters and updates clients’ demographic information, points of services, and application process to the Efforts to Outcomes (ETO) software and generates reports for program performance evaluation
Follows agency’s fiscal procedures to handle and submit daily incomes to the Accounting department
Maintains clients’ files and makes sure that needed documentation is kept in each client’s file
Assists in administering BEST test for adult education students.
3. Assists the Supervisor in conducting outreach activities
Develops and updates flyers and delivers flyers to targeted areas
Assists in various tasks in workshops
Assists in recruiting and training volunteers to help with outreach and workshops
Promotes CASL’s Citizenship and Immigration Services to Chinese communities in the City of Chicago and targeted suburban areas.
4. Attends at least eight hours of professional development training each year to develop knowledge of immigration laws.
5. Responds to agency needs by performing assigned tasks that do not fall within the above description, if such tasks are not of a temporary nature, they shall be added to this list of designed job responsibilities.
Participates and assists in other CIS related events which may arise from time to time.
Associate’s Degree or equivalent.
At least one year of working experience.
Spoken and written knowledge of Chinese. (Cantonese is preferred. Toishanese and Mandarin a plus)
Ability to use general computer applications for Word Processing and Data Entry purposes, email, as well as internet research.
Some knowledge of immigration laws and naturalization process.
For almost 40 years, the Chinese American Service League (CASL) has served people of all ages and backgrounds: Providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow’s workforce, strengthening families while honoring cultural heritage, and securing our communit...y's financial well-being, to almost 12,000 Chicago area residents annually.
CASL Programs and Services Include:
Children and Youth Development: This focus area provides children with the necessary skills to succeed at school while supporting families in their efforts to transition into American culture. It consists of five programs for children 0-18 years old: 1) Family and Learning Resource Center, 2) Early Childhood Education Center, 3) After School Program for Grade, Middle and High Schoolers.
Employment and Financial Empowerment: This focus area improves family financial and housing security through five key areas within a HUD certified program: 1) Adult Employment Program, 2) Chef Training Program, 3) Title V Senior Community Service Employment Program, 4) Housing Counseling, 5) Financial Literacy and Coaching.
Senior Wellness and Independence: This focus area impacts the mental and physical health of community seniors, encouraging them to live healthy, happy, independent and engaged lives through four key areas: 1) Adult Day Service, 2) In-Home Service, 3) Pine Tree Senior Council, 4) Evidence-Based Workshops
Community and Family Well-Being: This focus area impacts the stability of the community and family by offering foundational services that safeguard basic needs through the following seven key areas: 1) Immigration
Services, 2) Healthcare Outreach and Coordination, 3) Case Management, 4) Public Benefits Assistance, 5) Probono Legal Clinic, 6) Community Participatory Research, 7) Advocacy
Cup of Tea: Weekly Saturday meet-ups held for learning and practicing conversational English.