The Anti-Cruelty Society is accepting applications and resumes for a full-time Customer Service Representative. Under the direct supervision of Shelter Management, the Customer Service Representative is responsible for greeting and servicing visitors and callers in a courteous and timely manner.
Swiftly transfer incoming calls to appropriate extensions.
Accurately answer questions and concerns of each caller or refer them to someone who can assist them.
Greet the public in a pleasant manner, being objective, courteous and reasonable at all times. Assist in directing the public to appropriate areas.
Complete daily and monthly task in a timely manner.
Ensure that the front desk is clean, neat and well stocked.
Assist the public with retail store sales, receiving donations or other donations.
Operate and carefully maintain all records necessary to ensure accurate cash, credit and check handling. Follow necessary closing procedures.
Route all paperwork, forms, mail and in-kind donations in accordance with standard shelter procedures.
Respect the physical plant and equipment; report all building, caging and environmental problems to a manager or maintenance staff member as soon as possible.
Ensure that all shelter equipment is in good repair, adequately stocked and kept neatly in its proper location.
Attend all scheduled meetings.
Other key responsibilities include: data entry, filing, store sales, donations and adoption contracts.
Assume other duties as assigned which could include the role of Animal Care Specialist as needed.
Must adhere to PetSmart Charities policies and procedures.
Foster a positive working relationship with PetSmart management and staff.
Must have a sense of caring for animals.
Excellent phone etiquette, verbal/written communication and basic computer skills are required.
Must possess excellent interpersonal skills.
Ability to communicate effectively to a variety of audiences.
Ability to provide and support a vision and direction.
Ability to multi-task and handle numerous assignments simultaneously.
Strong leadership skills and the ability to take initiative.
Ability to work well in a team environment while motivating and developing staff.
A professional, positive and enthusiastic attitude.
Excellent listening and feedback skills.
Good problem solving skills.
Present a neat and professional appearance to the public as well as a polite and friendly demeanor.
Minimum of one year of customer service and cashier experience preferred.
Note: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify an individual.
Ability to work in all weather conditions.
Ability to handle work around companion animals.
Ability to remain on feet for long periods of time.
Ability to lift up to 40 pounds.
Ability to frequently bend, stoop and reach.
Ability to push a 50 pound loaded cart up a ramp approximately one hundred and fifty feet long at a six percent grade.
Available to travel to satellite locations, work an extended schedule, including weekends, early mornings, evenings and holidays according to job demands. Ability to accommodate adjusted schedule to cover satellite location hours.