This Director develops and manages the professional programs of case management and residential services for program participants at one of the group homes within the UAC Program, supervises the Associate Directors, Managers and Supervisors of this program and ensures their compliance with all funder requirements. Program services include orientation, casework, case management, education, counseling, English as a Second Language, substance abuse education and prevention, community and police liaison relations and management of residential services. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Develops, plans, provides, manages, monitors and evaluates a complex unit with professional services programs which meet participant, government and private funding sources and Organization needs. The Director shall provide routine evaluative and monitoring reports and suggest corrective actions and recommendations.
Develops and Monitors the overall Unit budget and expends program funds in accordance with Organization approved policies.
In conjunction with Managing Director of Youth and Residential Services and the Executive Director of Child Welfare Programs, coordinates and develops the long and short range objectives, policies and operating procedures for the program in compliance with all Organization and funder policies.
Ensures the development, submission and negotiation of contracts with governmental agencies and designated private funding foundations to maintain current and develop new program initiatives.
Implements Organization personnel policies to encourage professional growth and to meet program operations goals. The Director makes recommendations for hiring, promotions, terminations and work assignments of all staff at the program in conjunction with Organization policy.
Represents the program and the Organization in internal and external liaison activities. Initiates and maintains on-going effective and efficient communications with the Department of Homeland Security, the Office of Refugee Resettlement, Division of Unaccompanied Children’s Services, and the Department of Children and Family Services.
Acts as the program’s liaison to the city Police Department, various task forces and committees, and provides systematic advocacy for the populations served.
Participates in overall administration and management of the Organization through membership on the Organization’s cabinet and Directors’ teams.
Reports to funders as required by contract.
Remains current on developments in services to the targeted populations through attendance at professional development workshops, seminars, task force meetings and conferences, etc.
Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and Unit guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure understanding and continued to adherence to such standards. Initiates requests for assistance from Managing Director to address new issues or complex concepts affecting adherence to professional standards.
On call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.
Other duties may be assigned.
Manages subordinate Associate Directors, Managers and Supervisors who supervise employees in the program. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Bachelor’s Degree in social work or related field, five years’ experience in staff supervision, and five years’ experience working with youth, with three of those years being with youth in a residential or inpatient setting; or a Master’s degree in social work or related field and five years’ experience in staff supervision and three years’ experience working with youth, with two of those years being with youth in a residential or inpatient setting.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual skills may be required.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Heartland Alliance Youth & Residential Services
Heartland Alliance for Human Needs & Human Rights helps people living in poverty or danger improve their lives and realize their human rights. From a refugee fleeing violence and torture to a resident of public housing trying to escape the cycle of poverty, Heartland Alliance helps people in the toughest of circumstances — who often have no place else to go.We bring a human rights perspective to o...ur work. We believe human rights are both about issues abroad as well as issues in our own backyard—including freedom from poverty, access to health care, a roof over your head, and fair treatment in the justice system.For 125 years, Heartland Alliance has provided hope, opportunity, and solutions—through both services and advocacy. Our work spans across four key areas, creating paths from crisis to stability and on to success in housing, health care, economic opportunities, and justice.