Case Management/Social Services, Medical & Health, Program Management
KENNETH YOUNG CENTER (KYC)
POSITION DESCRIPTION & POSTING
OLDER ADULT PROGRAM ASSISTANT
Job Scope: The Program Assistant is responsible for providing support services to the Supervisor of Grants and Compliance. Support services such as with the maintenance of all Older Adult records and support services the CHOICES Program Care Coordinators, maintaining accurate pre-screen documents and request records, CHOICES program billing and processing external screen requests.
Essential Functions: The work environment characteristics, responsibilities, and competencies described here are representative of those an employee encounters and is required to perform while meeting the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A. Billing and Pre-Screening Responsibilities
Provide IDOA-CCP Nursing Home Pre-screening Support
Send Pre-Screen Paperwork to Requesting Nursing Homes in accordance with IDOA rules
Respond to Nursing Homes requesting paperwork in an appropriate and timely manner
Interface with prescreening staff regarding missing or inaccurate paperwork
Maintain Senior Services Storage Area
Monitor records for accuracy, completeness and compliance as directed by supervisor
Enter pre-screening referral, opening and billing information into CMIS system as directed by supervisor
Process billing to IDOA and ORS as directed by supervisor
Maintain IDOA-CCP client files as directed by supervisor
Process Title III-B Home Repair Requests as directed by supervisor
Preparing and distribute client files as directed by the supervisor
Manage Donation request for services provided as needed
Provide back up as needed for the Title III-C Home Delivered Meals Program
B. General Responsibilities
Complete documentation in timely and accurate fashion.
Participate in supervision
Participate in team meetings as appropriate
Participate with Supervisor in regular performance reviews
Participate in orientation and applicable training programs
Complete other duties as assigned
II. General Competencies
Promote positive image of KYC with all contacts (customers)
Exhibit high quality work
Be a productive member of the staff
Take the initiative to act on own
Use excellent judgment
Make use of supervision
Contribute to development of a culture of care
III. Core Competencies
Ability to interact with the public
Ability to enter data accurately
IV. Special Competencies
Ability respond quickly to customer requests via phone, fax or e-mail
Ability to use good judgment in interacting with customers
Proficiency in Microsoft Excel
Excellent typing skills
V.Education and Experience
High school diploma or equivalent
Data entry experience
Experience using Microsoft Excel
VI. Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The employee may be required to travel infrequently by automobile to meetings/trainings in and around KYC’s catchment area.
While conducting external KYC business or traveling between sites, the employee may be exposed to fumes or airborne particles as well as changing weather and road conditions.
VII. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk or hear, use eyes to see and scan the environment
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; bend or stoop as necessary.
Employee is occasionally required to carry, move, or transport health records or other objects weighing as much as 25lbs while conducting group and individual therapy sessions.
VIII. Chain of Authority
Reports to Compliance and Billing Supervisor or Manager of Transitional Care Services
Receives additional supervision from the Coordinators – CHOICES Program or Compliance and Billing Supervisor or Manager of Transitional Care Services
Non-Exempt, Part Time, Hourly, Up to 24 hours a week, as needed
Time Keeping – Accurately record hours worked in the electronic timekeeping system (on a daily basis when possible) in accordance with the timekeeping policy and practice.
Kenneth Young Center is an Equal Opportunity Employer
For consideration, please submit your resume and cover letter as attachments to firstname.lastname@example.org.
Kenneth Young Center is a 501 (c) (3) not-for-profit, comprehensive provider of mental health and senior citizens' support services. Our mission is to help people "feel good, do better and find solutions" by providing: Counseling for adults, children, families. Assessment, stabilization, linkage for adults/children in psychiatric crisis. Treatment, support, and recovery services for those... with serious mental illness. Service coordination and in-home services for frail elderly persons. Volunteer opportunities.We are accredited by the Joint Commission on Accreditation of Healthcare Organizations, a nationally respected body with stringent standards of excellence in care. Kenneth Young Center offers a broad range of exciting employment and internship opportunities. All of our positions contribute directly to our mission of providing mental health and senior services to help people feel good, do better and find solutions.Our employees enjoy: Competitive pay, exceptional benefits and generous paid time off A friendly and supportive work environment Specialized rewards and recognition programs Training and skill development opportunities Challenging and diverse work assignments Personal development and career experience