This position serves as the chief administrator for operations of Career Place programs and services overseeing 1 or more offices. This position supervises program staff and serves as an expert resource regarding program obligations, processes, and phases of client service. The position oversees and evaluates program performance and may work in close coordination with state and federal agencies, funders, and other partners to ensure high quality service delivery to job-seekers and businesses.
Oversite of operations within location(s) assigned and provide program leadership to ensure that all contractual obligations are met and that services are of high quality to both job seekers, potential employers and/or host agencies
Ensures integrity of data entered into internal and external systems and manages personnel to maintain timely entry of case notes into systems as required; Ensures compliance with all reporting guidelines specified by National Able and the funding agency
Track and monitor current funding sources, anticipates contract renewal status; monitors and tracks all aspects (e.g. budget, phase reviews, timelines, etc.); provides written reports and may present status to expanded team and senior management.
Educate workforce personnel to understand contract requirements and their roles in meeting these requirements.
Provide ongoing training and guidance to staff in need of remediation; motivates and evaluates subordinates and staff in their prevue.
Leads regular staff meetings, promoting clear and timely communication
Evaluate program data to ensure programs are meeting or exceeding financial, quality assurance, and performance metrics outlined in loading plans. Develop and monitor program corrective actions plans.
Conduct or oversee regular reviews of program and client files to prepare for audits and ensure compliance with federal, state and local government regulations.
Benchmark through research and evaluation, of industry trends and best practices; integrate best practices of workforce development industry and service providers; Maintains knowledge and expertise of city, state or federal regulations, legislation, programs, etc. relevant to program activities.
Maintains and submits accurate, timely and complete data for internal and external reporting regarding clients' progress through all phases of the program. Provide senior management with verifiable and timely data to make strategic decisions.
Continually review and evaluate all phases of client service process and make recommendations to executive level regarding procedures, policies, staff training and development, and procurement of additional resources, equipment or services.
Administer budget and seek cost effective approaches to service delivery. Work closely with accounting staff assigned to contracts associated with program(s)
Assist with the preparation of proposals and grants including the collection of data to complete status/final reports for funders.
Client /Colleagues Interface – Internal/External:
Networks and collaborates with senior internal and external personnel in own area of expertise; frequent inter-organizational and outside contact, collaboration with individuals to provide workforce development/services and assistance to programs in areas such as: client/employer connections, youth, retail, veterans, IT and other workforce development related programs and services.
Interacts and develops rapport with a diversified population of business leaders, government agency personnel, funders, partners, staff, and clients to build relationships and meet the needs of clients.
Communicates clearly and concisely, both verbally and in writing internally across the organization and externally to clients/partners/funders and/or employers
May represent the agency at industry conferences, training events, job fairs and other events, and may interface with many levels in the industry
Knowledge or Expertise:
Experience with community outreach and media through speaking engagements, attendance at meetings, and appropriate interviews to inform about the program and its services
Knowledgeable and proficient re: government employment and training programs
Evaluates quantitative and analytical data, assesses trends, and formulates solutions/recommendations; exercises judgement in selecting methods and techniques and evaluation of criteria for obtaining results
Expertise with all aspects of project management
Proven leadership and management skills in selecting, developing, motivating and evaluating staff utilizing objective, quantitative measures. Strong team player who can lead by example and promote excellence, integrity, creativity and accountability among staff.
Service-oriented, flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines. High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
Enhance the productivity and skills of service staff through the identification, promotion, and provision of professional development activities such as: "in-service" education sessions, cross training with co-workers, task force/project team assignments, external seminars, professional group memberships, and proactive encouragement of professional development opportunities
Bachelor's degree from an accredited college or university; Master's degree in business, non-profit management, public administration, social work or related field preferred
Minimum 5-7 years' of experience in employment/training field; plus 3 years in a supervisory/program management role
Interested candidates should submit a resume with cover letter and salary requirements to:
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and be...tween workforce and economic development.