Certified Occupancy Specialist and Tax Credit Specialistpreferred
Under the direction of the Regional Director, the Property Manager is responsible for managing all on-site operations for senior housing and achieving property financial and operational objectives as defined by the property owner, the management company and management team. Position ensures that all activities are conducted in compliance with all local, state and federal employment, housing, landlord/tenant, safety and real estate laws. The Property Manager directly supervises the assistant property manager and all on-site property staff. All services and assistance are provided within the context of the Agency’s mission, program philosophy, organizational values, policies, procedures, etc. Though the hours are typically Monday – Friday, the Property Manger must be able to work any of the 7 days of the week as necessary to get the job done. This is an Exempt position.
Works with property team to maximize revenues, adheres to budgeted cost parameters and, in general, maximizes property occupancy and NOI.
Prepares annual operating budgets in accordance with owner objectives. Prepares re-forecasts as required.
Prepares monthly owner’s reports which analyze and explain monthly and year-to-date financial status of the property and describe strategies, plans and action steps that have been developed and implemented to help achieve property objectives.
Works with office staff and collection agencies to insure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software system.
Hires, trains and develops on-site employees according to company policy and procedure.
Counsels and reviews employees as necessary and as required by company policy and procedure.
Works with employees to develop an effective, proactive team that works together to achieve property objectives.
Schedules employees according to forecasted workloads.
Follows required purchasing and bidding procedures and maintains vendor file forms and other purchasing/expense records as required.
Works with legal counsel and local officials to perform evictions as required.
Ensures that apartment units, common areas and grounds are maintained according to property objectives.
Regularly inspects units, common areas and property to insure adherence to property standards.
Works with maintenance staff to schedule turn-keys and ensures apartment units are available for scheduled move-ins.
Ensures adherence to company safety standards, policies and procedures. Ensures that all safety inspections are completed as required and ensures adherence to company key control policies.
Completes, as necessary, all required paperwork for all liability, workers compensation and property insurance claims. Follows-up with the insurance companies and the residents, as required.
Personally shows and leases apartments, as necessary. Reviews lease paperwork with residents and explains property rules and regulations.
Reviews and approves all new lease files, prior to move-in, to insure all lease paper work is completely correctly and according to the company standard. Ensures all resident qualification standards are met as required.
Prepares sales and marketing plans in accordance with owner objectives.
Ensures adherence to customer service standards. Works with on-site staff to insure that resident issues are dealt with in a timely manner and that proper follow-through is done.
Schedules and works with staff to organize and hold resident functions.
Participates in agency or professional group seminars or conferences to increase professional knowledge and to report on own work.
Accepts responsibility for his/her own work and for his/her own professional development.
Upholds the mission and values of Volunteers of America – Illinois.
Position minimally requires a High School Diploma (or equivalent). Must be able to read, write and communicate English fluently. Must be able to complete advanced business mathematical functions. Position requires excellent organization and customer service skills. Ability to successfully handle multiple priorities. Must be able to successfully and effectively communicate with a variety of personnel. Must have good problem solving/analytical skills and be able to develop strategies and plans to achieve property objectives.
Qualified individuals must have at least three years of experience in property management, at least two years of which must have been as an assistant manager and/or property manager. Must have proven ability to successfully manage people, understand and explain financial reports and lease apartments. Must have proven ability to operate a computerized property management software program.
A valid driver’s license and current automobile insurance is required. Based on state real estate laws, a real estate, property management license may be required.