Under the supervision of the Child and Adolescent Program Coordinator, in conjunction with the Program Director, and in collaboration with other AHS staff, a bilingual Counselor-I will provide language-specific and culturally sensitive mental health and case management services to individuals, families and groups experiencing: serious mental illness; emotional, relational or developmental problems; difficulties associated with acculturation; and, behavioral problems, adjustment difficulties and situational crises. Mental health staff also will handle administrative and programmatic responsibilities related to the mental health programs, as assigned by your supervisor.
DUTIES AND RESPONSIBILITIES:
Provide services that are language-specific for needs of immigrants and refugees and other underserved communities
Provide an atmosphere of customer service in assuring that the clients are treated in a friendly and respectful manner. Display a positive attitude and behaviors in the accomplishment of job duties.
Abide by Code of Conduct and Ethics, all other AHS policy and procedures, and all ethical standards of the professional group to which the individual counselor belongs (I.e., NASW, APA, etc.).
Provide direct services to clients including organizing and facilitating individual and group treatment activities, case management and outreach.
Provide client intake and assessment services, including social history, mental health assessment, social, community and functional assessments. .
Develop treatment and rehabilitation plans in cooperation with clients, including reviews and modifications at specified intervals.
Provide case-management including providing or arranging for the provision of concrete resources and services needed by the client, advocacy, linkage, support, consultation and follow-up of these services.
Arrange, provide access and follow up for psychiatric services, medication management and other medical services, as needed in conjunction with counseling and case management services.
Perform crisis intervention including crisis assessment, counseling, referral, and follow-up services as needed. Provide on call crisis coverage on a rotation basis for after hours to cover 24 hour emergency services.
Conduct at least 2 therapeutic or psychosocial rehabilitation/community support groups on a weekly basis.
Make home visits and other field visits to clients. It is expected that all clients will receive services in the most accessible manner needed by the client.
Target direct service hours are 6.5 hours per 8 hour working day for a full time equivalent position.
Intervene with collateral sources, agencies, bureaucracies, facilities and families on client’s behalf including working in ways that will reduce stigma of mental illness and generate more opportunities in society for client participation.
Provide inter-agency recourse brokerage and advocacy on the client’s behalf, including consultation and translation as needed.
Work in partnership with the clients’ families and significant others, including providing appropriate education to all family members or others in a client’s support system.
Participate in regular mental health related training programs and monthly meetings.
Handle administrative and programmatic responsibilities related to agency mental health programs, as specifically assigned.
May assist in orientation and training for new staff.
To participate in weekly supervision and staffing, reporting all case work, especially any information that may be of a critical nature that would require immediate intervention to your supervisor. Report client progress, behavioral problems or need for medication evaluation to supervisors/psychiatrists/clinical manager.
Provide supervision of MHP level staff and students along with review of documentation to meet rule 132 guidelines as assigned by the Program Director.
Involve in quality improvement activities on an ongoing basis such as conducting peer chart reviews monthly and completing patient satisfaction surveys bi-annually.
Participate in collection of client fees including completing forms for third party coverage and discussing balance s due with clients as appropriate.
Maintain EMR client charts on Care Logic in a timely fashion, all required paperwork for Asian Human Services, MRO, Illinois Department of Human Services, United Way and other agency programs. EMR reporting client data, writing progress notes, and reports and other internal and external reports as necessary. EMR must be done in a timely and accurate manner, with specific guidelines followed (e.g., timelines for assessment, reassessment, completing/updating ITPs, daily billing/progress notes on electronic medical records, Carelogic and other documentation, etc.).
QUALIFICATIONS (SKILLS/KNOWLEDGE AND ABILITIES):
Counselor who has two years of experiences working with children and families of immigrant refugee and underserved communities required. Bilingual Preferred with ability to speak the language fluently. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Experience working with mentally ill adults and/or children and adolescents, as appropriate. All staff eligible for licensure/certification in their profession is required to obtain such license/certificate.
Master’s degree in psychology, social work or related field required with at least one year of experience working with mentally ill adults and/or children and adolescent is preferred.
Within 24 months of remaining in this position, be licensed by the state of Illinois as a Psychologist, Licensed Clinical Social Worker (L.C.S.W) or Licensed Clinical Professional Counselor (L.C.P.C) or Licensed marriage and Family Therapy (L.M.F.T) preferred.
Within 24 months of remaining in this position, be certified in Domestic violence or obtain a certification from similar state or national board such as Illinois Alcohol and Other Drug Abuse Professional Certification Board (I.A.O.D.A.P.C.A) or Certified Alcohol and Drug Counselor (C.A.D.C.) preferred.
All staff that provides direct service to child and adolescent clients (age 17 and younger) is required to pass a background check through the Child Abuse and Neglect Tracking System (CANTS). All mental health staff is also required to pass the Nurse Aide Registry Verification and be certified by DCFS.
Physical Requirements and Working Environment:
Be able to lift 20 lbs and under
The Mental Health staff is expected to use his/her own auto bodily injury/liability insurance (at the 100,000/300,000 level).
It is also possible that work hours may be staggered in order to provide coverage for certain situations.
The full variety of a Mental Health staff’s duties cannot be specified here. In general however, we expect our staff to work with tenacity, flexibility, empathy, and careful attention to the details of our client’s everyday lives.
We expect our staff be flexible, and consistent with professional ethics and standards to help our client’s live in the community with comfort and dignity
Established in 1978, Asian Human Services is the largest multi-cultural and multi-lingual health and social services organization in the Metropolitan Chicago areas. Its mission is to provide client -centered, quality, and compassionate services to Asian immigrants and other underserved communities so that they can fully participated in society, prosper and thrive. Specialized in healthcare, educat...ion, and employment, its professional staff is fluent in more than 28 languages and serves more than 28,000 clients throughout Illinois each year.