Case Management/Social Services, Education/Teaching/Training, Medical & Health
2 Year Degree
The primary duties of the Care Manager Coordinator are the oversight of continuity of care and clinical outcome duties performed by the Care Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides daily management and oversight of care management staff at multiple Health Centers.
Ensures compliance with GEFCC Policies and Procedures.
Responsible for the implementation, education and on-going compliance of Joint Commission Standards.
Assists in development, interpretation and implementation of new policies and procedures.
Responsible for the hiring, orientation, and training of new care managers.
Responsible for ensuring care manager competency.
Promotes and maintains a professional and positive work environment.
Provides all forms of leadership, supervision, direction, training and role modeling to all subordinate staff.
Demonstrates professionalism on a daily basis.
Reports to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
Engages in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as we as professionally offered feedback from coworker
Perform other duties as assigned
Manages care managers. Is responsible for the overall direction, coordination and evaluation of programs and staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing; hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND/OR EXPERIENCE
Associates degree or bachelor’s degree required.
2-3 years case management experience required.
Excellent communication skill required.
Computer literacy and ability to utilize various software, word processing and spreadsheet programs required.
2-3 years of previous management experience preferred.
Bilingual in Spanish required.
Multisite experience preferred.
Excellent verbal and writing skills.
Computer literacy and ability to utilize various software including word processing and spreadsheet programs.
Ability to work late evening hours.
Ability to work some weekend hours.
Pleasant disposition and ability to communicate effectively with patient and co-workers.
DEGREE OF DIFFICULTY
Able to make judgments about necessary interventions or referrals as a result of provider directives. Able to present instruction and educational information in an age/ education appropriate manner.
Greater Elgin Family Care Center (GEFCC) is a 501(c)3 non-profit organization serving the medically uninsured, underinsured and publicly insured residents of Elgin, Streamwood, Sycamore and McHenry, Illinois, and surrounding communities. GEFCC is currently accredited through the Joint Commission and provides comprehensive medical, dental, and behavioral healthcare.Currently, GEFCC offers:- Well C...hild Care- Physicals and Immunizations- Sick Care- Child, Adolescent & Adult Psychiatry/Behavioral Health- Chronic Disease Management- Women's Health Care, Including OB- Preventive Care Services- Specialty Clinics- Specialty Education- Laboratory Testing- Diagnostic Testing- WIC Services- Medical Case Management- Family Case Management- Preventive and Restorative Oral Health Care.