The Family support specialist provides comprehensive case management services to child victims of sexual abuse and their families. The Family support specialist receives referrals directly from family advocates, Family Hope Center therapists, or the Manager of PATHH and family supports. Appropriate referral needs include, but are not limited to: medical advocacy, mental health linkage for parent or other member of the household, basic needs (e.g., food, clothing, or shelter), education advocacy, psychiatric services, or application for benefits (e.g., social security, DHS, All Kids, WIC). The primary goal of the Family support specialist is to enhance problem solving and coping capacity of the client while linking and improving the systems that may support the family.
Assesses client’s needs, completes a Self-Sufficiency Matrix with the client, and develops service plan to meet the needs of clients and families with input from referral source. Service plans include identified goals and steps needed to achieve goals.
Updates service plans and completes Self-Sufficiency Matrix with all active clients on a quarterly basis.
Facilitates a minimum of two to four therapy or psychoeducational groups (child, parent, combined child and parent, or family) per year (e.g., Hope and Healing, ICDP).
Actively participates in reflective, clinical and administrative supervision with the Manager of PATHH and family supports at a frequency to be determined.
Participates in Family Hope Center file reviews.
Actively participates in Family Hope Center department meetings and case consultations.
Provides supportive case management based upon the child and family’s needs and those of the service plan, with goal to meet identified resource needs for family.
Provides appropriate linkage and referrals on behalf of family.
Facilitates communication and coordination of services with other internal and external providers with goal to meet service need goals.
Attends appointments with families when support for self-efficacy and self-esteem is needed (e.g., housing, psychiatry, school, employment).
Facilitates a minimum of two groups (e.g., ICDP, Hope and Healing) per year.
Accompanies families to court proceedings to provide support, translation and education
Conducts Risk Assessments of children and families who are presenting with risk per CCAC policy. Provides ongoing assessments as necessary.
Collaborates with clinicians in gathering collateral information (DCFS, CPD, Advocate, FI, Psychiatry, school, etc.) to provide appropriate services and support for family.
Gathers data as it relates to type of service referrals, linkage success, client participation and satisfaction.
Plans, facilitates, and participates in Family Hope Center community events and actively fosters supportive community environment within Family Hope Center for clients and families.
Communicates issues, concerns and successes in a timely manner in order to make modifications to case management services.
Participates in all team and agency wide meetings.
Maintains a flexible work schedule as required by needs of cases.
Participates in local networking and training opportunities.
Performs other duties as assigned.
Minimal educational requirement of Master’s Degree in Social Work, Counseling or Human Service Related field. Licensure preferred. Familiarity with Chicago’s mental health community, and social service agencies. Two years’ experience in the field of sexual abuse treatment, child welfare, and/or case management is required. Strong clinical, written, communication and organizational skills. The preferred candidate will also be bilingual (English-Spanish). Must be capable of working independently in a fast-paced collaborative environment.