The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Front of House Manager for the 2018 Festival season, beginning on April 2 and continuing through late September. The Front of House Manager will report to the Patron Services Director. The Front of House Manager is the leader of the Festival's Front of House team of ushers and volunteers and works to ensure an enjoyable and safe experience for the more than 300,000 patrons who visit the Festival each summer. Qualified candidates for this position will have extensive team leadership experience, an appreciation for a wide variety of music/performance genres, and a demonstrated ability to succeed in a fast-paced work environment.
Manage front of house needs for over 70 concerts, 50 open rehearsals, and numerous ancillary events.
Manage the hiring, scheduling, training, and supervision of usher staff of 50.
Oversee implementation/enforcement of venue policies (including ticketing, seating, and security).
Coordinate performance logistics with other venue personnel/departments (including security, custodial, maintenance, electricians, stage crew, etc.).
Conduct routine performance/rehearsal venue operations (including the movement of signage, boxes, programs, stanchions, tables, chairs, etc.) and other general labor duties.
$20 - $25/hour, commensurate with experience; 40 hours per week, typically afternoon - late evening. This position is non-exempt and some overtime is expected.
Weekend and holiday availability is required, mid-May - late-September.
Position Start Date: April 2, 2018
ABOUT THE FESTIVAL For more than 80 years, the Grant Park Music Festival has been Chicago's summer musical sensation, demonstrating that classical music performed by a world-class orchestra and chorus can have a transformative impact on the city. Showcased in the city's most spectacular setting, the Festival continues to be the summer gathering place for all of Chicago. The Jay Pritzker Pavilion in Millennium Park is the official home of the Grant Park Music Festival, with free seats available for every concert.
The Festival is led by Artistic Director and Principal Conductor Carlos Kalmar, along with Grant Park Chorus Director Christopher Bell, Grant Park Orchestral Association President and CEO Paul Winberg, and Board Chair Stephen Smith.
For more information on the Grant Park Music Festival, please visit our website: gpmf.org.
MINIMUM CANDIDATE QUALIFICATIONS
Minimum of three years experience managing front of house in a large-audience (2,000+ seat venue) or outdoor setting.
Demonstrated communication and customer service skills; ability to handle challenging situations with grace, diplomacy, and professionalism; ability to communicate clearly and effectively in a pleasant and courteous manner.
Ability to lift and carry up to 50 lbs; ability to work outdoors, at times in inclement weather; ability to stand/walk for up to six hours at a time.
Ability to work in a fast-paced, continuously changing, and sometimes extremely loud environment.
Proficiency in Microsoft Office applications (especially Word, Excel, and Outlook) and computer tasks.
DESIRED CANDIDATE QUALIFICATIONS
Experience scheduling event teams of 40+ people
Experience using Tessitura or other CRM/database software
Understanding of classical music repertoire
About Grant Park Music Festival
The Grant Park Music Festival has been Chicago’s summer music sensation for over 80 years. The Festival demonstrates that classical music, performed by a world-class orchestra and chorus, can have a transformative impact on the city. Showcased in one of the city’s most spectacular settings, the Festival continues to be a summer gathering place for all of Chicago, where people from every neighborhood, from all walks of life, and from around the world, are connected through the power of music. The Festival is operated by the Grant Park Orchestral Association, which is governed by a 30-member Board of Directors and has a 2018 operating budget of $6.28 million.