Client Services Representative | Wilmington, DE, Part-Time
National Able Network
January 24, 2018
Part Time - Experienced
Case Management/Social Services, Education/Teaching/Training, Employment-Related Services
4 Year Degree
National Able Network, a dynamic and growing nonprofit agency specializing in the provision of innovative employment and training programs, has an immediate opportunity for a service-oriented professional to join our Senior Community Service Employment Program (SCSEP) program. SCSEP provides workforce assistance to low income mature workers 55 years of age or better by connecting program participants to work-based training opportunities in their communities at nonprofit or government agencies that serve as training sites. Incumbent will be responsible for performing case management activities: participant recruitment and assessment, development of individual employment plans; host agency training placement, enrollment in supportive services, assistance with job search and ongoing follow up and retention efforts following program exit.
Conduct the recruitment, orientation, intake, assessment and individual employment plan development of program participants.
Monitor program participants’ progress in skills development and job search activities on a monthly basis. Document through case notes, all interactions with all assigned program participants on a state and national level.
Determine supportive service needs and advise program participants of all services for which they are eligible.
Research and identify potential employers regarding job opportunities aligned with client caseload needs.
Serve as a liaison to program participants and host agency training sites to answer questions; resolve problems/concerns and ensure a productive training/employment experience for all parties involved.
Engage in community outreach efforts to raise awareness of the needs of older workers, recruit new program clients and host agency training sites.
Knowledge and Experience:
Prior experience with government-related employment programs beneficial
Excellent communication (oral and written) who can work collaboratively as well as independently and when necessary, resolve conflicts with diverse personnel from all socio-economic backgrounds.
Minimum 2 – 4 years’ experience providing client or case management services preferably with a senior population
Minimum 2-4 years social service experience ideally in an employment/training setting and/or working with seniors.
Demonstrated computer proficiency with Microsoft Office.
Bachelor’s Degree from an accredited university preferred, must be working toward a bachelor’s if not already obtained.
Must be able to travel regularly throughout assigned region.
Valid Driver’s license and liability insurance required
Candidates should submit resume, cover letter and salary requirements to firstname.lastname@example.org to be considered for this opening.
EOE AA M/F/Vet/Disability
National Able Network, Inc. is a leading non-profit organization specializing in providing employment counseling, training, and placement services for disadvantaged job seekers. At National Able Network, our mission is to help make careers happen. Each client receives personalized career supports that integrate career coaching, specialized training, and direct connections to the job market. Our programs are designed to assist job seekers from all backgrounds, including the unemployed, career changers, military veterans, seniors, and aspiring IT professionals. Each year, National Able Network serves more than 76,000 individuals throughout Delaware, Illinois, Indiana, Iowa and Nebraska.
About National Able Network
Preparing Today’s Communities to Meet Tomorrow’s Challenges through Education, Employment, and Opportunity.
To use our expertise to empower people to improve their lives by providing the means to self-sufficiency through sustainable employment, and career and life advancement. To nurture life-long learning while building bridges between education, training and career readiness, and between workforce and economic development.