Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and individuals by offering hope, help, and housing. Facing Forward utilizes a Housing First model which provides permanent supportive housing to chronically homeless individuals, families, and veterans. Under this model, we first ensure that clients have a safe stable home and then we empower them as they lead a forward facing life. By providing permanent housing and a full array of services, including case management, healthcare, referrals for substance abuse treatment, mental health issues, education and job training, we give homeless people in Chicago the tools they need to reclaim their lives.
Facing Forward is seeking a Data Administrator to become a member of its team working to end homelessness. The Data Administrator will provide administrative support to the Director of Programs and the development department. He/she also serves as ‘lead staff’ in charge of the client database and the agency’s donor database; maintaining the integrity of client and donor information and records.
ESSENTIAL JOB FUNCTIONS
Responsible for upholding best practices in the agency or client database and ensuring staff follow these practices.
Prepares users by conducting training; providing information; resolving problems.
Manages user accessibility and provides technical assistance to all users/departments
Manages data and eliminates errors and duplicates
Complete quality assurance reviews on database data to ensure information is complete and accurate
Coordinates with staff to ensure data requirements are met
Creates reports and provides information to management regarding the quality of data in the database.
Compiles data from spreadsheets into a reporting format
Donor Database (Little Green Light) (25% of the position)
Responsible for upholding best practices in database management and ensuring that other staff follow these practices
Ensure that external contacts are included in database; add and update records, remove inactive records
Generate and scrub customized mailing lists for fundraising and communications mailings
Develop custom reports to evaluate donor base and progress
Create files on new donors and funders; check to make sure that accurate data has been entered
Create timely and personalized thank you letters and receipts to donors
Manage matching and challenge grants, ensuring paperwork is processed and requirements are fulfilled
Administrative Support for Development Department (approximately 20% of the job)
Serve as production manager for the appeal program and e-communications with donors; manage logistics for the success of mailings
Coordinate Board member participation in signing donor correspondence, invitation notes, and placement of thank you calls
Produce evaluative reports
Assist with details as assigned for fundraising events
Coordinate invitation production and mailings, and manage RSVPs for small major donor events
Provide staff support to the Board and to the Development Committee: prepare and send out meeting agendas, track RSVP, coordinate meeting logistics, etc. Maintain all Development Committee documents and files
Monitor and maintain inventory of supplies needed for the development department (printed materials, appeal materials, etc.)
Maintain paper and electronic files
Complete special projects as assigned
Other Responsibilities (10%)
Participate actively in staff meetings
Use email and other technologies to communicate with staff and others and to efficiently complete work assignments
Protect the organization’s value by keeping information confidential
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks, participating in professional organizations
Perform other duties and attend other meetings and events as assigned
Attendance at Meetings Required
Staff Meetings, Development team, Development Committee, Event Committee
Attendance at Events Required
3H Social, Crop Walk, Day in the Life events, and any other fundraising events
Education, Certification, License
Two-year Associate’s degree in business, accounting, database management, or similar degree (or the equivalent experience)
Two years secretarial, clerical experience or data entry experience
Knowledge of nonprofit development a plus
Skills and Abilities:
Excellence in Microsoft Office Suite and database skills
Database experience (Little Green Light or similar database preferred)
Handiness with IT and general office equipment necessary
Use of good judgment and the capability to research and analyze information in order to make decisions on recurring assignments
Ability to provide exceptional customer service
Displays eagerness and the ability to learn new methods, procedures, and techniques
High level of professionalism and confidentiality
Out-going personality with an infectious can-do attitude
Excellent verbal communication, public speaking, and interpersonal skills
Working Conditions and Physical Requirements
Work is normally performed in a typical office work environment. Sitting for extended periods is required. Intermittent physical activity including standing, walking, bending, lifting (up to 40 pounds). Normal manual dexterity and hand-eye coordination, corrected hearing and vision to normal range, verbal communication is required. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work week is generally 9am-5pm, Monday-Friday, but evening and weekend work is required for events and meetings
Workplace is a smoke- and drug-free environment
Location: Office on the West Side of Chicago, satellite office on the South Side
Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes
Additional Salary Information: COMPENSATION
•Salary is commensurate with experience
•Comprehensive benefits package (with some employee contributions) includes medical, dental, vision, life, and long-term disability insurance. Employer-matched retirement plan
•Up to 10 paid vacation, 12 paid sick, 3 paid personal, and 10 paid holidays the first year
About Facing Forward to End Homelessness
Facing Forward provides a home, help, and hope for individuals, families, and veterans experiencing homelessness in the Chicago area. Envisioning a better future is the first step to empowerment. We turn our backs on homelessness and position ourselves to envision what’s next. We break the cycle of homelessness in Chicago by providing housing and social services that empower individuals to face forward to a new future. We know that connecting people to safe, stable, long-term housing first creates the best platform to address the root causes of homelessness.
We reach out to people who meet the highest standards of vulnerability. Our program serves people who are chronically homeless and who have a disability. The majority of households that we serve are women and families.