Chicago Lights - Elam Davies Social Service Center at Fourth Presbyterian Church
February 6, 2018
32000.00 - 34000.00
Full Time - Experienced
Advocacy/Lobbying, Case Management/Social Services, Program Management
4 Year Degree
The Chicago Lights Elam Davies Social Service Center (EDSSC) meets basic needs and provides a path towards higher economic stability for more than 1800 men, women, and families who are homeless or face the threat of homelessness in Chicago.
The Street Outreach Coordinator (SOC) is primarily responsible for coordinating and developing the enhancement of all EDSSC street outreach efforts; engaging in community discussions surrounding homelessness and poverty with volunteers, Church members, and business partners; and assisting in case management services for SSC guests. The SOC will serve as the primary coordinator of the Good Neighbors Street Outreach Program and will also enhance the EDSSC’s outreach services and partnerships, including cultivating new relationships and linkages with other mobile outreach teams in Chicago.
The SOC is expected to become knowledgeable regarding EDSSC programs/procedures and to complete the necessary intake forms and documentation for each guest contact. They will work with other EDSSC staff to introduce street outreach clients to case management services, having the opportunity to provide one on one case management with motivated guests both in the field, and at the EDSSC. This will include completing assessments, and devising short and long term goal action plans for guests using harm-reduction and trauma-informed care.
The SOC will serve as a liaison to fellow outreach teams in Chicago to expand partnerships, share resources, and collaborate on best practices. This involves attendance at workshops and service provider meetings related to mobile outreach and All Chicago Continuum of Care programming.
Finally, the SOC will serve as the task supervisor for graduate-level interns, providing support, education, and training during field site placement.
The primary responsibilities of the Street Outreach Coordinator include, but are not limited, to the following:
Good Neighbors Street Outreach:
Coordinate Outreach Programming: Plan and enhance outreach services to include more outings and additional routes, coordinate volunteer recruitment and training, track/record data and statistics, track and order inventory of supplies, partner with local outreach teams, conduct program evaluation, and oversee all street outreach operations.
Outreach Services Partnerships: Actively partner and engage with fellow mobile service providers (i.e. Salvation Army, Catholic Charities, Thresholds, Heartland Alliance, etc.) to mutually assist individuals experiencing homelessness. Attend service provider meetings; outreach-specific workshops; All Chicago and Coordinated Entry System events. Collaborate with partners to ensure best practices in outreach services.
Coaching and Mentoring: Provide instruction, training, and support to graduate level intern assigned to Street Outreach placement, reporting to the field instructor regarding intern progress and areas of growth. Train and support GNSO volunteers, including structured orientation, in the field support, and facilitating reflective discussions following outreach.
Advocacy and Community Education: Assist with community education opportunities related to advocacy and public education on homelessness with community stakeholders, Fourth Church/Chicago Lights staff, and community immersion groups. These projects may include engagement with volunteers, Magnificent Mile Association, Chicago Police Department CAPS, and/or Good Neighbors participants. Serve as community representative
EDSSC Team Member Responsibilities:
Case Management: Work with EDSSC staff to provide individual case management to guests in need, especially those encountered during Street Outreach. Coordinate and conduct in-the-field case management whenever a guest prefers this type of engagement. This includes assessment, goal setting/achievement, timely documentation, and ongoing support.
Collaboration with Stable Housing Case Manager: The SOC will collaborate with the SHCM regarding shelter and housing resources for GNSO guests; transfer appropriate clients to SHCM for ongoing housing support; promote housing and budgeting workshops to appropriate clients.
Community Outreach: Cultivate relationships with neighborhood businesses and organizations in an effort to increase funding sources, donations, and volunteers within the community.
Daily Operations: Participate with daily operations as needed, such as food and clothing appointments, and drop-in service needs.
HS Diploma or GED required, with comparable experience. Associates or Bachelors degree preferred.
Comfortable working with individuals experiencing homelessness, mental illness, substance use, and other barriers, both in the field and on-site at the EDSSC.
Knowledge of social service and supportive housing agencies in Chicago area
Database (Salesforce CRM) experience preferred; Microsoft Word and Excel experience preferred.
Excellent interpersonal skills, public speaking and group facilitation experience
Strong leadership and organizational skills. Ability to exercise good judgment and discretion.
Willingness to adapt regular schedule three to five evenings or weekends a year for special Street Outreach events.
Preference for working in a team environment with shared responsibilities and decision-making.
Ability and willingness to conduct mobile outreach on foot for up to an hour at a time, in all seasons and weather conditions.
Maintain confidentiality of guest information in all written, oral, or electronic forms. Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights
Desire and aptitude for working within a faith-based and a multi-cultural, diverse environment
Additional Salary Information: Salary range $32,000 - $34,000 with robust benefits package including: Medical (PPO (90%) and HMO $0 ded/$10 office co-pay). Optional dental, vision, voluntary life and long-term disability and 403b participation. Generous PTO including holidays. Participation in federal transit program (pre-tax transit payroll deductions). Employer paid life insurance short-term disability, life insurance/AD&D, 403b employer contributions after one year of employment.
About Chicago Lights - Elam Davies Social Service Center at Fourth Presbyterian Church
At Fourth Presbyterian Church, we believe that through mission outreach, we can serve our brothers and sisters in need, sharing in their struggles and hopes and working together for a world of compassion, peace, and justice. Mission is essential to what it means to be church. As followers of Christ we are called to love our neighbors in ways that proclaim the good news of the gospel. Fourth Presbyterian Church has claimed the call to reach out in many meaningful ways. Our outreach efforts include bringing hope and relieving suffering through compassionate service, building partnerships with people in other countries, advocating for justice and peace, and sharing God’s unconditional love for all persons. As we give we also receive and are blessed by neighbors in our city and around the world.