POSITION DESCRIPTION: Provides comprehensive assessment, linkage, support and referral services to homeless individuals and families needing assistance. Connect individuals and families to resources and support them through the entire process of identifying and reaching solutions. Serve as an integral member of the Support Services Team designed to support self-sufficiency, health, housing and economic independence among homeless individuals and families.
Duties & Responsibilities:
Build relationships with community organizations, partner agencies and public resources.
Connect individuals to public benefits, identifying barriers and resolving challenges.
Support and advocate for resolution of linkage requirements for independence.
Take an individualized approach to self-sufficiency planning with clients.
Implement client engagement strategies that strengthen the client relationship.
Provide assertive case management services including: recovery, harm reduction, medical needs, employment, development needs and mental health.
Perform face to face and home visits on a frequent basis.
Maintain client files and records according to agency standards.
Participate in program planning and evaluation.
Enter and track data in Service Point (HMIS).
Perform all required interviews as needed.
Ability to work flexible hours according to client needs.
Assist with advocacy, outreach and development efforts.
Participate in all relevant HOW meetings and trainings.
Become a certified Skilled Assessor and maintain certification.
Complete SOAR training and maintain certification.
Perform other duties as assigned.
This position is supervised by: Director of Support Services
Bachelor’s Degree in social services or related field/equivalent experience
Minimum one year in a social service-related position
Knowledge of homelessness and housing issues.
Knowledge of Chicago Landlord/Tenant Ordinance
Knowledge of Affordable Housing Practices (Housing First, Harm Reduction)
Comfortable working with diverse groups of people including: Homeless population and LGBT
Comfortable working within a collaborative team setting.
Excellent oral and written communication; exceptional organizational skills.
Excellent research capabilities.
Proficient in MS Office, specifically Excel, and data management systems.
STARTING SALARY: Low to mid 30s.
WORK SCHEDULE: Full-time (40 hours); regular business hours with some flexibility required. Up to 75% of time may be spent off site.
Essential Functions Include:
Able to lift a minimum of 25 lbs, and walk up and down stairs
Must possess valid driver’s license, reliable vehicle and proof of automobile insurance
Must pass applicable background tests
Must complete and pass CANTS screening
HOW is an Affirmative Action, equal-opportunity employer. This job description is not intended to be all-inclusive, and employees shall perform other duties as appropriate. HOW reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.