The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Patron Services Assistant for the 2018 Festival season. The Patron Services Assistant will report to the Patron Services Director. The Patron Services Assistant provides key support to the Membership and Marketing departments and helps to ensure a one-of-a-kind experience for patrons, guests and visitors to the Festival. Previous box office experience is a requirement for this role.
KEY DUTIES AND EXPECTATIONS
Expertly staff the Patron Service Center (box office) for each Festival concert and provide high-level customer service in a fast-paced, high-stakes environment
Process patron orders/requests quickly and accurately – in person, over the phone and via email
Coordinate patron seating for performances, accommodating special needs and requests
Maintain database hygiene standards when updating patron records
Perform routine clerical duties in an organized fashion: prepare mailings, answer the telephone, and draft correspondence
Work on initiatives that build robust relationships between the organization and its patrons, enhancing the Festival's patron engagement model
$12.00 - $14.00/hour, commensurate with experience; this position is full-time (40 hours/week) and non-exempt
Nights and weekends are required throughout the summer season (June 13, 2018 – August 18, 2018)
Position Start Date: April 2, 2018
ABOUT THE FESTIVAL For more than 80 years, the Grant Park Music Festival has been Chicago's summer musical sensation, demonstrating that classical music performed by a world-class orchestra and chorus can have a transformative impact on the city. Showcased in the city's most spectacular setting, the Festival continues to be the summer gathering place for all of Chicago. The Jay Pritzker Pavilion in Millennium Park is the official home of the Grant Park Music Festival, with free seats available for every concert.
The Festival is led by Artistic Director and Principal Conductor Carlos Kalmar, along with Grant Park Chorus Director Christopher Bell, Grant Park Orchestral Association President and CEO Paul Winberg, and Board Chair Stephen Smith.
For more information on the Grant Park Music Festival, please visit our website: gpmf.org.
MINIMUM CANDIDATE QUALIFICATIONS
Previous box office experience is required
Three years or more of college-level education completed or two years of professional experience in related field
A minimum of one year of customer service experience and/or work in a high-public-contact field
An outgoing personality - capable of communicating in an engaging and effective manner with people of all backgrounds
Must have the ability to handle challenging situations with grace, diplomacy and professionalism
Proficiency in Microsoft Office applications (especially Word, Excel and Outlook) and basic computer tasks
Ability to lift and carry up to 40 lbs; ability to work outdoors and possibly in inclement weather
DESIRED CANDIDATE QUALIFICATIONS
Experience using Tessitura or other CRM software
Experience in performing arts and/or customer service industry
Knowledge of classical music repertoire
About Grant Park Music Festival
The Grant Park Music Festival has been Chicago’s summer music sensation for over 80 years. The Festival demonstrates that classical music, performed by a world-class orchestra and chorus, can have a transformative impact on the city. Showcased in one of the city’s most spectacular settings, the Festival continues to be a summer gathering place for all of Chicago, where people from every neighborhood, from all walks of life, and from around the world, are connected through the power of music. The Festival is operated by the Grant Park Orchestral Association, which is governed by a 30-member Board of Directors and has a 2018 operating budget of $6.28 million.