Responsible for overseeing the daily and overall operations of Occupancy Team;
Responsible for coaching, supervising, training, and the professional development of Occupancy Specialists I & II;
Responsible for assigning work to staff and ensuring the work is performed in an efficient, prompt, professional and accurate manner and provides guidance, when necessary;
Works collaboratively with other staff, departments, and/or partner agencies in order to obtain resources for clients or to resolve complex client/landlord issues;
Handles all client and employee complaints as well as crisis situations in consultation with his/her supervisory chain, and in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience;
Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
Responsible for submitting routine and ad-hoc reports;
Knows and complies with the laws and regulations relevant to the position and services.
Preferred Requirements: Bachelor’s degree in Social Services. Five plus years of supervisory and Subsidized Housing experience. Certified Occupancy Specialist Certification (COS)
Minimum Requirements: Bachelor’s degree. One to two years of supervisory and Subsidized Housing experience Must acquire COS within the first year of hire.
The Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to race, color, religion, age, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.