AutonomyWorks is a dynamic Social Enterprise whose mission is to create thousands of jobs for people with autism. Our teams support clients around the country on the cutting edge of digital media and technology. Our work includes media operations, content management, and reporting and analytics. We have developed proprietary methods and tools that enable our team of Associates to deliver at exceptional levels of quality and productivity.
Led by a team of industry veterans, AutonomyWorks is growing rapidly and looking for motivated innovators to join our Team.
The Solutions Lead will be a critical team member accountable for the quality and timeliness of our client deliverables and daily operations. The candidate will have three primary sets of responsibilities:
Manage a team of Associates to deliver on-time, high-quality client deliverables
Coordinate with clients to ensure successful and timely execution
Develop expertise in relevant digital marketing processes and technologies
Manage a team
Manage the entire workflow and delivery process for client deliverables. Ensure accurate intake and delivery of 15-20 deliverables per day.
Work directly with a team of 5-10 Associates with autism. Direct day-to-day activities. Assign tasks. Troubleshoot issues. QA deliverables.
Collaborate with the Associate team to identify client issues, find resolution, and develop action plans that eliminate future problems.
Identify quality and productivity issues. Work with the Talent Development Team to create and implement solutions.
Work with other members of the Operations Team to ensure appropriate resource allocation across clients, efficient workflow and flawless output.
Coordinate with clients
Act as point person for day-to-day interactions and weekly status updates.
Ensure all client requests are complete and accurate.
Collaborate with clients to optimize interactions and processes.
Work with Account Management to define client expectations, establish scope, and on-board new projects.
Become the expert on assigned portions of the digital marketing ecosystem (e.g. media trafficking, campaign management, reporting).
Build knowledge of key AutonomyWorks solutions, including processes, tools, and partners.
Access resources independently to learn new platforms and processes.
Skills and Knowledge:
Process and workflow oriented with exceptional organizational skills and the ability to manage multiple ongoing projects with rapidly altering priorities and tight deadlines.
Desire and aptitude to learn new competencies and skills.
Excellent communication and interpersonal skills, with the ability to converse with clients and Associates to address requests and issues in an expedient and productive manner
Team orientation, a positive attitude, and the ability to thrive in a collaborative environment.
Proficiency with MS Office (Word, Excel, PowerPoint) and other basic desktop applications.
A commitment to creating new ways of approaching and solving existing problems with innovative solutions.
Qualifications and Experience:
One to five years of relevant work or internship experience
AutonomyWorks taps into the talents of adults with autism to deliver high quality business services to large and small companies.
In the next decade, 500,000 people with autism will graduate from school systems into adulthood, where they will encounter unemployment rates of 80% or higher. The few that find jobs are often in roles that fail to leverage their unique and specialized talents.
A...utonomyWorks is a for-profit, benefit corporation established to match these unique talents with the needs of businesses. We hire, train, and manage a team of adults with autism and outsource back-office marketing operations work from large and small companies.
AutonomyWorks' first location is in the Chicago suburbs with plans to expand nationally over the next several years.