***This is a part time position; 20 -24 hours per week; when applying, please include your hours of availability for this part time position.***
The Technical Support Specialist is responsible for providing technical assistance and problem resolution to computer system users. Responsibilities include all aspects of day to day IT operations including Repairs to hardware and software systems, Telephony, Website, Intranet, Data and IT equipment security, and Employee Learning Management System.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Onboarding and out processing of users - includes EHR (Psychconsult), phone system and elearning
Maintenance of user profiles including remote access permissions and password security.
Maintains inventory of all IT equipment including sign out sheets for laptops and cell phones.
Issues and deactivates key cards
Open and follow up on work tickets with IT, Telephone, and EHR service vendors
Manages operational relationships with all IT partners
Maintains content and functionality of intranet site
Move/Install hardware and peripheral components such as monitors, printers, etc. as needed.
Orders new equipment and coordinates installation with service vendors as necessary
Maintains course curriculum in Employee Learning Management System
Monitors email for blocked, inappropriate/commercial emails;
Acts as technical liaison to system vendors (Darts, Infonet)
Trains staff on system use.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent required. 3-6 months experience in a help desk IT support environment required or equivalent combination of coursework/training and experience.
Must maintain a safe driving record and have current valid Illinois Driver’s License and vehicle. Personal vehicle required for travel to all agency sites. Mileage for authorized work-related purposes is reimbursable.
Pillars is the largest nonprofit provider of mental health and social services in the western and southwestern suburbs of Chicago. We aspire to build healthier communities by making connections and changing lives. In other words, our goal is to connect people to the resources they need to help them stay healthy or get back on their feet.
Pillars’ main lines of service are Mental Health, Addi...ctions, Domestic and Sexual Violence, Child and Family Services, and Community Housing. We have more than 30 programs within those lines of service. Our eight office locations span the western and southwestern suburbs of Chicago, including La Grange Park, Berwyn, Hickory Hills, Summit, and Western Springs. Several of our services are also provided in community settings including homes, schools, police stations, courthouses, and emergency rooms. Many of our services are bilingual, and many of our clients are low-income and/or use Medicaid.
Learn more at www.pillarscommunity.org
Pillars is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, religion, creed, color, national origin, gender, age, marital or veteran status, sexual orientation, disability or any other legally protected status.