At MDA, we are fighting to free individuals — and the families who love them — from the harmful effects of muscle-debilitating diseases so they can live longer and grow stronger.
Our Values are our strength:
We believe in MUSCLE:
We’re driven to accelerate progress for families and muscle health.
We’re attentive to our constituent’s needs and each other’s.
By investing precious resources wisely, we drive the best possible outcomes.
We foster win-win partnerships and build communities.
Knowledge powers our success and empowers our people.
We strive to do our best and exceed constituents’ expectations.
The Associate Director of Family Support & Clinical Care will report to Director of Family Support & Clinical Care. The primary role of this position is to lead implementation of MDA’s clinical, education, summer camp and family engagement programs. This individual will manage and lead a team of Family Care Specialists. The Associate Director of Family Support & Clinical Care will be responsible for maintaining and growing relationships with MDA Care Center personnel and institutions throughout their territory, and will co-direct at least one camp session annually.
* Lead, train and manage Family Care Specialists in territory (i.e. training, goal setting, accountabilities, approving PTO requests, performance reviews, etc.)
* Attend clinic in home market regularly and other territory clinics on a quarterly or semiannual basis.
* Maintain and grows relationships with MDA Care Centers/host institutions in territory; organizes clinic team meetings in collaboration with regional Director of Family Support & Clinical Care.
* Work with local stakeholders on MDA’s National Advocacy Initiatives
* Work with local families to provide local educational advocacy for families by providing support to educators, IEP plans and classroom education
* Staff lead on larger educational events for families (Muscle Summits and other)
* Ensure effective training about and implementation of clinical, education, summer camp, transition and family engagement programs
* In collaboration with district teams, assists in recruitment of families for Muscle Walk
* Co-direct at least one camp session annually (requires overnight stays at camp for up to one week);
* Assist with camp planning/prep (such as medical staff and counselor recruitment; informing families at clinic)
* Oversee the budget and annual planning for districts in the territory
* Responsible to oversee coverage during Family Care Specialist vacancies & PTO
* Establish and maintain effective partnership with Divisional Directors and Executive Directors throughout territory
* Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.
* Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; able to deal with frequent change. Must be able to work in a dynamic, complex, fast-paced organization.
* Communication Skills: Clearly and persuasively communicate, listen and seek clarifications; participate in meetings, write clearly and informatively, comfortable with public speaking.
* Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals.
* Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Ability to build morale and group commitments to goals and objectives: Supports everyone’s efforts to succeed.
* Problem Solving: Identify and resolve problems in a timely manner. Gather and analyze information skillfully; solicit feedback and use reason when dealing with emotional topics.
* An undergraduate degree in a social services or health-related field is preferred. Advanced degree in a related field is desired.
* Previous experience in voluntary health organizations or related field strongly preferred.
* Successful track record in strategic planning, program implementation, consensus building and relationship building.
* Previous management experience preferred.
* Ability to travel and navigate geographically-diverse markets. Overnight travel will be required. Travel percentage varies based on territory. Reliable transportation required.
* Experience in supporting Division/District offices in their development efforts.
* Comfortable interacting with families from diverse disability, cultural and economic backgrounds within a semi-medical environment.
MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.