The PADS Case Manager is responsible for providing case management to clients. Plans and implements a service plan with clients on assigned caseload. Conducts individual and group case management, education, referral, linkage, follow-ups and documentation.
- Knowledge, understanding, and implementation of principles of housing first, and harm reduction.
- Provide an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner.
- Facilitate with clients and collaborate with community agencies to provide best services to clients.
- Focus on client empowerment evidence based or adopted best practices in providing services, seeking to assist clients to build on strengths in addressing treatment needs.
- Coordinate and provide care that is safe, timely, effective, equitable, and client-centered.
- Ability to work with a diverse population, with specific concentration with mental health, substance abuse, and physical disability.
- Supervise interns as appropriate.
DUTIES / RESPONSIBILITIES
Coordinate initial intake process for clients.
Provide direct case management services to clients, including linking clients to community resources.
Conduct crisis intervention/evaluation/referral to persons who present themselves at PADS programs.
Facilitate educational and therapeutic groups for clients in such areas as life skills, symptom management, communication and conflict management.
Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.
Coordinate treatment with other staff and external agencies (as needed).
Provide outreach services to individuals.
Maintain regular contact with entire caseload.
Consult with supervisor regarding client level of services needed.
Assist clients in obtaining public entitlements, housing, community resources, etc.
Attend staffing with other community agencies as needed.
Organize and participants in client staffings.
Provide short term crisis counseling per client needs.
Complete mental health assessments as needed and qualified.
Implement Coordinated Entry per System Coordination and Entry Policies and Procedures.
Utilize SOAR when applying clients for benefits.
- Assist in facilitation transportation of clients using agency/own vehicle.
- Complete ongoing assessment self-training needs, reporting findings and suggestions to Program Manager.
- Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program.
- Ensure all documentation is completed timely and accurately according to agency policy.
- Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.
- Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.
- Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth and maintain licensure if required.
- Take responsibility for training in and documenting chart requirements to meet program and HUD/ESG standards.
- Must meet minimum productivity expectations.
- Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families experiencing homelessness.
- Research best practice service models for chronically homeless, shelters and housing support.
- Other duties as assigned.