The Patient Care Coordinator will assist with increasing patient population to the clinic by scheduling new and existing patients with a Provider: conduct follow-up outreach calls to patients; confirm insurance eligibility and medical home selection; provide excellent customer service; ability to input data accurately into computer system. Must be detail oriented with good interpersonal and customer service skills; assists/directs patients with questions and inquiries.
DUTIES & RESPONSIBILITIES
Consistently demonstrates superior customer service skills; ability to communicate with patients in a courteous, professional, cooperative and mature manner.
First person of contact for all BCFWC clinic and dental patients, check-In patients after arrival, direct patients to appropriate areas for service, and schedule follow-up visits
Obtain and review patient lists and/or letters from monthly Insurance Payor Panels that require patients to be scheduled for an appointment with their Provider.
Research general patient information in the Electronic Medical Records System and update demographics as needed; ensure patient health insurance information is current and accurate.
Conduct courtesy reminder calls of next day appointments to new patients; accurately document call information in the patient telephone log in the EHR system.
Provide a weekly summary of all appointments scheduled and all appointments kept.
Assist with contacting no show patients; make appropriate notations in EHR and/or send out letters to notify patient if they need to reschedule.
Review and identify any scheduling or registration conflicts with Site Manager
Answers telephone calls in a timely and polite manner, preferably within three rings; takes messages and conveys information to Medical Assistants, Providers/Nurse when medically indicated.
Protects/observes patient confidentiality per Policies and Procedures.
Previous customer service experience, with an emphasis on phones, highly recommended.
Experience working in a medical office setting desired.
Ability to communicate effectively with Providers, staff, and patients/parents.
Capable of prioritizing multiple job demands and work in a fast-paced health care environment.
Demonstrate compassion and understanding for the patient and families.
Basic computer knowledge and phone etiquette required.
Minimum requirements: Associates Degree; 2 years of work experience; good customer service and communication skills required; demonstrates knowledge of proper safe, efficient usage of current office equipment/software.
The Health Center is an Equal Opportunity Employer