NPH USA is dedicated to breaking the cycle of poverty in Latin America and the Caribbean by supporting the Nuestros Pequeños Hermanos network of homes for orphaned, abandoned and disadvantaged children. We provide a loving family, security, education, health care, and leadership development opportunities to children in nine countries.
The Child Sponsorship Operations, Gift Processing Specialist is responsible for managing the collection of pledges made to the child sponsorship program. The primary goal of this role is to provide donors with a positive experience throughout their engagement in the child sponsorship program. To accomplish this goal, the role needs to provide accurate, complete, and timely communications to donors when receiving and acknowledging their contributions.
Duties & Responsibilities
Manage the processing of all contributions for the child sponsorship program
Deposit sponsorship currency contributions at local bank branch
Batch and electronically deposit sponsorship check contributions
Coordinate the recognition of sponsorship stock contributions
Manage automatic bank withdrawal (ACH) transactions via an online bank portal
Facilitate the process for sponsorship matching gift contributions
Record and reconcile all sponsor contribution activity in donor databasE
Manage various billing communications to donors for child sponsorship program
Send payment acknowledgments and will-be-due reminder notices
Follow-up with sponsors regarding credit card declines/expiration dates
Contact donors regarding discrepancies on sponsorship accounts
Manage the sponsorship department’s 1-800 phone number
Record all sponsorship communication activity in donor database
Skills & Qualifications
College degree or equivalent training
Previous experience in accounts receivable role preferred
Strong communication skills with previous customer service experience
Detailed-oriented with excellent organizational skills
Ability to work independently and multi-task to thoroughly complete concurrent projects
Experience working with Outlook, Word, Excel, Adobe PDF
Ability to learn new systems required, experience with Salesforce.com preferred
How to Apply?
Send resume and cover letter to the recruiting email below. Pleaseno phone calls or outside agencies. NPH USA is an Equal Opportunity Employer. We value diversity in the workplace and encourage applicants from all backgrounds.