Reporting to the Chief Medical Officer, the Director of Care Coordination supervises and directs the work of the staff in the Care Coordination Department. This position also provides direct Care Coordination services to patients. The Director of Care Coordination ensures that department staff deliver services that are age and developmentally appropriate to patient populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establishes, implements and maintains service standards to meet customers’ expectations. Designs and implements processes to improve systems and the department’s outcomes.
Responsible for selection, training, development, and evaluation of department staff. Develops processes to maintain competency of staff.
Provide supervision to nurses, medical assistants, and care coordinators.
Participates in the establishment and maintenance of effective working relationships with community service organizations and public agencies to insure the Care Coordinators offer appropriate resources to patients and families.
Assess patient/family needs and develop and execute individual goals.
Five years experience in comparable role incorporating patient management across the continuum of care. Possess a general understanding of multidisciplinary approach to Care Coordination and performance improvement.
IL Registered Nurse
Bilingual (English/Spanish) preferred
Additional Salary Information: IWS provides a competitive salary and benefits plan, including Paid Time Off (PTO), paid holidays, health, dental, life and vision insurance options, as well as a pension plan and 401(k) option.
For more than 100 years, Infant Welfare Society of Chicago (IWS) has pioneered innovative healthcare practices in treating Chicago’s most vulnerable populations. It began as a series of “milk stations” to provide nutritional support to combat high rates of infant mortality. In 1924, it incorporated child development and behavioral health counseling, and since 1970, it has provided pediatric dentis...try services. Orthodontic care was introduced in 1991, pediatric optometry in 1995, and speech, occupational and vision therapies began in 2015. In 2005, IWS opened the doors of the Angel Harvey Family Health Center in a beautiful 42,000 square foot LEED Silver certified building. In doing so, we created a healthcare home where quality care is provided to everyone who enters our center.
What we do:
The Angel Harvey Family Health Center is a full-service community-based clinic that offers a broad spectrum of medical, dental, optometry, behavioral health and child development services under one roof. This "one-stop-shop" ensures barrier-free access and provides a multi-service healthcare home for children and families in Chicago and the surrounding areas.