Job Title: Thrift House Assistant Manager
Reports to: Thrift House Manager and Thrift House Committee Chairs
Hours: 37.5 hour work week including most Saturdays; Must have flexible schedule to fulfill store needs.
Responsible for providing assistance in conducting the daily effective and profitable operations of the Thrift House, communicating and interacting with co-workers and the Junior League of Evanston-North Shore (JLE-NS) leadership team and member volunteers, proving outstanding customer service and creating a positive shopping experience for customers.
Drives and monitors store performance through sales management, operational and personnel functions as well as store visual aesthetics and environment. This position assists the Store Manager in creating and implementing short term plans and long-term strategies, processes and events consistent with the JLE-NS mission and strategic goals.
1. Sales and Store Merchandising
-Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales.
-Ability to recognize valuable donations, including conducting appropriate research so that items can be properly priced.
-Maintain the basement organization for storing out-of-season merchandise.
-Participate in and help promote special events and sales as scheduled.
-Price and stock merchandise in accordance with Thrift House merchandise pricing guidelines.
-Assist in the maintenance of the customer email list and send out regular emails as requested.
2. Employee/Volunteer Supervision and Training
-Provide training to employees and volunteers, as needed. Training includes customer service, sorting, tagging, pricing, stocking, maintenance and store organization.
-Assist, as needed, coordination with the Thrift House Chairs to provide volunteer staffing for special events, such as bag sales and Fall/Spring openings.
-Provide ongoing training and feedback to staff as well as recommendations for staff hiring, evaluations and discipline.
-Respect and comply with the Thrift House Employee Expectations document.
-Open and close the store, including batch and balancing till, bank deposits, security checks, merchandising checks and maintenance.
-Maintain a clean, attractive, organized and safe work environment throughout the Thrift House. This includes but is not limited to, vacuuming, dusting and emptying garbage on a daily basis.
-Maintain cash handling procedures and standards to record, balance and deposit daily sales. Report and document any variances in cash.
-Assist with maintenance and upkeep of all office equipment, including but not limited to, printer, desktop computer(s) and cash register.
-When closing the store, secure store premises.
-Maintain confidentiality as position requires.
-Report any workplace incidents in a timely fashion.
4. Customer Service
-Greet customers and show them to appropriate area of interest.
-Represent the JLE-NS in a professional and courteous manner at all times. Provide quality service to customers, JLE-NS member volunteers and staff recognizing their individual contribution to the success of our organization.
-Ensure customer concerns are addressed in a timely and professional manner.
-Assess and inform the JLE-NS Thrift House Committee Chairs of any special donation needs.
-Ensure donation receipts and JLE-NS brochures are supplied to donors.
-Organize and maintain donation and storage areas.
-Assist with incoming donations, including accompanying donors to vehicles when needed.
-Evaluate and ensure quality of inventory by adhering to merchandise standards and preventing damage to donated goods.
-Donate unacceptable donations, in accordance with the JLE-NS standards, to other organizations.