Education/Teaching/Training, Program Management, Volunteer Management
4 Year Degree
PRC is hiring a Part-Time (20 hours/week) Computer Training Coordinator – Western DuPage to coordinate the activities of the Computer Training program located in Western DuPage according to program goals and strategies while collaboratively working with the Computer Training Coordinator – Eastern DuPage. This person will be part of the Computer Training Program team including over 100 volunteers and supervised by the Director of Adult Learning and Literacy. Computer and software training classes are offered at our Wheaton location, our Westmont location, and over 30 partner organizations throughout DuPage County during daytime, evening and Saturday hours.
Candidate must have a valid driver’s license and access to a vehicle. The schedule is 4 hours per day Monday through Friday and candidate must be able to flex this schedule to work evenings and weekends when necessary to meet classroom needs.
Contribute to computer training program conception, design, and functionality.
Create, coordinate, provide and/or supervise training and workshops for Computer Training clients.
Train volunteers on database functions and use that to support program goals.
Assist Program Director in developing, maintaining and communicating training and development materials for clients and volunteers to ensure an effective and progressive computer training program.
In collaboration with Volunteer Coordinator, identify, implement and improve upon the process of recruiting and screening computer training volunteers.
Interview, select, orient, train, support and recognize computer training volunteers.
Monitor, evaluate and coach volunteers in methods to improve teaching effectiveness.
Maintain and utilize an effective and accurate computerized system of data for the Computer Training program, including creating queries and ad hoc reports for staff and grant purposes.
In collaboration with Community Partnerships Coordinator, assist in maintaining high levels of enrollment and positive relationships and partnerships with community organizations.
In collaboration with Administrative Supervisor, ensure client class registration and instructor class assignments are accomplished while maintaining a high level of customer service.
Experience and Education
Bachelor’s degree from an accredited college or university required
3 years’ experience teaching in a classroom setting required
3 years’ supervisory experience required
Experience working with volunteers or providing customer service preferred
MOS Certification preferred
Essential Skills, Knowledge, and Abilities
Interest in adult education and computer training
Excellent organization and time management skills; oral and written communication skills; customer service skills
Enthusiastic and has a positive attitude toward helping others
Able to work effectively with a diverse population including people with various skills, backgrounds, from other countries and speaking other languages
Able to exercise professional judgment to resolve moderately complex problems
Computer proficiency required in MS Office, Outlook, Internet search engines and Google Apps.
All candidates must be committed to PRC’s mission, vision, and community focus; enjoy working in a social service organization and be able to work independently, collaboratively, with a team and with volunteers.
APPLICATION PROCESS To apply, please submit your resume, cover letter, and salary requirements.
DEADLINE TO APPLY FOR THIS POSITION IS WEDNESDAY, MAY 31, 2017
No phone calls, no faxes please. People’s Resource Center is an Equal Opportunity Employer.
This job posting can also be found on our website www.peoplesrc.org - About PRC - Employment Opportunities
In 1975, a small group of families established People’s Resource Center (PRC) to help their neighbors struggling with hunger. PRC's founders sought to do more than start a food pantry. They wanted to help people overcome the isolating experience of poverty in the suburbs and build a community that crossed socioeconomic divisions.
Today, with the support of 2,200+ commun...ity volunteers and 39 employees, this grassroots organization serves over 31,000 low-income residents of DuPage County annually with both basic needs assistance and empowerment programs that help put economically struggling families on the path to self-sufficiency. PRC’s current client load is triple the number served 10 years ago due to growing poverty, cuts to government-funded human services programs, low wages, and high rates of unemployment and underemployment among low-income workers.
PRC’s ongoing programs include the following: full choice food pantry, clothes closet, social services, homeless prevention services, job search assistance, adult learning and literacy, computer technology access and training, and art enrichment classes for children and adults. All PRC services are provided FREE to client families, eliminating cost as a barrier to access.
Basic needs assistance and empowerment programs are provided from 2 owned locations - Wheaton, IL and Westmont, IL. Also, empowerment programs deliver services from over 30 partner locations throughout DuPage County.
Services are provided at an annual operating cost of $2.8 million and over $6.0 million worth of donated food, clothing, computers and other in-kind goods. This level of in-kind support from the community is vital to PRC’s ability to continue to provide services since:
--56% of food distributed comes from community in-kind donations. Only 8% comes from government commodities,
--100% of refurbished computers distributed come from community in-kind donations, and
--100% of clothes distributed come from community in-kind donations.
PRC has benefited from a successful history of fully funding operations with cash and in-kind donations, both of which have grown substantially in recent years. PRC's financial sustainability comes from its strong relationships with a diversified donor base. The local community continues to provide support in excess of 50% of expenses. A large majority of grants received by PRC have been renewed year after year through ongoing partnerships. No current or anticipated funder represents more than 6% of the cash budget, including the government. To ensure financial sustainability, PRC maintains reserves sufficient to meet six months' operations and has grown its endowment fund to more than $1 million.
The mission of People's Resource Center is to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources.
People’s Resource Center will be recognized in DuPage County for excellence of service, for well-integrated support services, for our neighborhood partnerships, and for advocacy that promotes just and sustainable communities.
• Dignity and Respect: Recognizing the dignity of each person who comes to us, we create a welcoming and respectful environment in all of our programs and communication.
• Creative and Innovative: We express our mission directly. We try things in the community. We are willing to jump in to new areas in order to address an unmet need.
• Responsible Stewards: We welcome those who need resources, as well as those with resources to share.
• Compassionate: We listen, we encourage, we try to get to know our families, we provide some help and guidance, we advocate, in a spirit of kindness and compassion.
• Integrity: We place a high priority in living out of our principles, in our relationships, programs, and organizational practices.