Case Management/Social Services, Executive/Senior Management, Program Management
Make a big difference with Little City.
Little City is more than a place with a mission. It is a caring community filled with options, opportunities, hopes and dreams. We are looking for caring and compassionate individuals to join our team who want to make a difference each and every day. Bring your smiles and your heart to our children, adults, and seniors who are developmentally disabled. In return, yours will be filled with the joy that has enriched the lives of the individuals you are serving.
If you are looking for a rewarding career, we offer a variety of programs to help individuals with disabilities so they can live, work and succeed within our communities. Here is your opportunity to use your natural leadership skills and help us increase our positive impact on the lives of many wonderful people.
Join us as:
Director of Children’s Residential Services
Little City, Palatine, Illinois
PURPOSE: The purpose of the Director of Children’s Residential Services is to lead and manage the overall programmatic and financial sustainability of Little City’s children’s residential services. The position will help cultivate and lead the strategic vision of the program. The Director will identify key performance measures, in conjunction with program leadership develop and lead the implementation of a quality improvement plan, driving quality outcomes, assessing and collecting performance data, and be in tune with adjustments in strategies with achieving such outcomes. The Director will serve as the parent, family, guardian liaison in communicating larger programmatic updates, and will develop and maintain meaningful relationships internally and externally to ensure client and family satisfaction. The Director will be responsible for developing and managing programmatic budgets to achieve financial sustainability. The Director will spearhead and lead a culture of caring for the program’s workforce. The position will directly supervise the program’s Operations Director, Case Management Supervisor, and the Intake and Quality Coordinator.
Must Possess and/or Continuously Strive Toward the Following Leadership Qualities:
An uncompromising level of integrity in both words and actions.
Striving hard to earn trust and readily give it of team members.
Courage and self-confidence to do the right thing versus what’s convenient, expedient, popular or personally beneficial.
Honoring one’s word by delivering on promises and commitments.
Resolute determination to surface and confront issues and conflict with openness and candor balance with diplomacy and empathy.
Highly accountable, defined as embracing ownership of one’s own and one’s team’s actions, decisions, commitments and results.
A steadfast work ethic and commitment to excellence.
Compassion, kindness and genuine caring for others.
A genuine desire to serve others; putting service ahead of self-interest.
A high-degree of self-awareness.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The list of essential duties and responsibilities, as outlined herein, is intended to be representative of the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein is such duties are a logical assignment to the position. 1. Hire, supervise, train, mentor, advise role model and evaluate direct reports including but not limited to the Operations Director, Case Management Supervisor, and the Intake and Quality Coordinator. 2. Lead and manage the overall strategic vision of the program, including, but not limited to, analyzing program performance data, ensuring positive outcomes for youth skill acquisition and improved well-being, with the end goal of independence for home or community living. 3. Clearly define and articulate the program’s strategic vision for all team members regardless of role or responsibility. 4. Spearhead a culture of caring for the program’s workforce through regular team check-in’s and relationship building including with direct care staff to ensure the team is receiving the needed supports to perform their duties, improving employee retention. 5. Ensure all onboarding process for new employees are implemented, evaluating onboarding quality, and providing recommendations for improvement. 6. Provide regular and ongoing recognition for individual and team achievements and successes, and fully implement an employee recognition system. 7. Lead regular management team meetings that are focused and purposeful. 8. Continue to facilitate positive working relationships with program support departments and will request supports upon identified needs. 9. Collaborate with the Director of the Center for Education to ensure cross collaboration of services for the benefit of the youth served. 10. Serve as the face of the program for the community and families served, including regular proactive family engagement, while ensuring the promotion of programmatic family engagement. 11. Assist with community or donor tours to help enhance public awareness and potential program improvements. 12. Encourage and promote programmatic succession planning with employee retention at the forefront. 13. Develops and continuously manages and evaluates the program budget to ensure fiscal responsibility and best utilization of program resources to achieve outcomes. 14. Continuously assess current program systems, policies, processes, and protocols to ensure they are meeting program effectiveness, efficiency, and client and family satisfaction. 15. Ensures all established quality improvement activities are continuously implemented and evaluated to improve program effectiveness, efficiency, and client and family satisfaction. 16. Reviews and analyzes Unusual Incident Reports or Significant Events to identify performance patterns and team training opportunities. 17. Continuously assess program leadership and direct care staff training needs, and request/coordinate specific trainings to address skill gaps. 18. Evaluates program communication systems and implements improvements as communication needs are identified. 19. Participates in program admission meetings while assessing the program’s capability of meeting the needs of youth referred. 20. Develop and promote collaborative relationships between management team members to continuously improve team cohesion. 21. Attends community residential provider meetings and serves as an advocate for systemic changes to improve the quality of residential services. 22. Maintains a working knowledge of the Union Contract and operates within the contractual agreement, and ensures employees are adhering to the contract. 23. Attends Clinical Staffings, Crisis Staffings, and case reviews when necessary. 24. Maintains a working knowledge of, DHS Waiver, and DCFS Rules and Procedures and ensures that information is relayed to staff. 25. May attend court hearings, DCFS administrative case reviews, or other staffings related to the youths’ needs to support the team. 26. May participate in Board committee meetings as needed. 27. Protects the confidentiality of people served by the agency. 28. Maintains on-call coverage and crisis support 24/7 for the program. 29. Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor. 30. Participates on committees and task forces as requested. 31. Other duties as assigned by supervisor.
MINIMUM REGULATORY QUALIFICATIONS:
A Master’s degree in social work or Master’s in a DCFS approved human services field and at least 2 years’ full time experience in a children’s residential program required. In addition, five years of relevant experience working with children or adults with developmental, behavioral, and/or emotional challenges, required. At least three years administrative and/or supervisory experience, required. Knowledge of DCFS and DHS rules and procedures and juvenile court system, and knowledgeable of DHS rules, preferred.
Join Today. Have a Positive Impact for Countless Lifetimes.
In addition to the opportunity to have a profoundly positive impact on the lives of others, Little City offers competitive salaries and benefits, as well as medical and dental insurance, short-term and long-term disability, 401(k) and Roth 401(k) retirement plans, holidays, paid time off, sick days, and an employee assistance program.
ALL JOBS: www.littlecity.org/careers/job-opportunities/
Additional Salary Information: Salary based upon experience.
For more than 55 years, Little City has developed innovated and personalized programs to fully assist and empower children and adults with autism and other intellectual and developmental disabilities. With a commitment to attaining a greater quality of life for hundreds of children and adults, Little City actively promotes choice, person-centered planning and a holistic approach to health and well...ness.
Little City's Child-Bridge programs include a therapeutic day school, home-based supports, clinical and behavior intervention, 24/7 residential services, and a special needs foster care and adoption. Little City's Life Path Adult Services program offers a variety of residential options, employment opportunities, home-based supports, case management, day supports, Special Olympics, an award-winning Center for the Arts and more
The organization is located on a therapeutic, 56-acre campus in Palatine, and has offices in Schaumburg and Chicago.