Case Management/Social Services, Facilities/Property Management, Operations/Project Management
A Client Service Aide (CSA) for PADS Lake County reports to the program leaders (i.e. Director of Shelters or a specific Program Manager) and the Deputy Executive Director of the agency. Through a professional and effective relationship with agency clients, the Client Service Aide is responsible for providing staff support, facility security and direct client care to clients in our program. This position supports our philosophies of harm reduction, housing first, and client centered treatment.
The CSA for Overnights will staff either our Family or Summer Shelter program. They will provide oversight of the shelter operations and assistance to persons in the shelter as needed.
Provide staff and client support within designated agency programs in an effort to combat homelessness with compassion and respect.
DUTIES / RESPONSIBILITIES
Work with Case Managers to identify client needs.
Work with clients to develop a therapeutic relationship and engage them into treatment.
Assist with client transportation as necessary.
Manage client conflicts under the crisis management and harm reduction principles.
Monitor client behavior and provide feedback/consequences as necessary and report to management.
Teach coordinate, supervise, facilitate and/or directly cook and serve meals.
Maintain a clean and safe environment.
Generate daily reports and submit follow-up documentation to management regarding client issues.
Complete accurate and timely data entry as instructed by case manager or as defined by program guidelines.
Perform duties/responsibilities necessary to support the programs and clients.
Education / Experience
Minimum High School Diploma or G.E.D.
Prefer 1+ years in related human service field. Advanced education may be substituted for experience.
Strong interpersonal skills
Effective time management and organization skills
Critical thinker and team player
Good follow through
Technology proficiency (including Microsoft Office Suite)
For more than 35 years, PADS has faithfully been providing immediate, critical services to the neediest among us – individuals and families that are experiencing homelessness in Lake County. Like a hospital emergency room, PADS is the first point of contact and the ONLY emergency shelter for the homeless in Lake County. In fact, PADS is often the only hope for someone facing a long night in the ha...rrowing cold or blistering heat.
PADS provides assistance to individuals and families experiencing homelessness throughout all of Lake County. PADS is a non-restrictive emergency shelter system and helps all people that come to us in need regardless of race, gender, age, religion, disability, or sexual orientation. PADS provides critical services that no other social or human services agency in Lake County offers. PADS is the only program in Lake County that provides emergency shelter in summer, enables families to stay together, takes in single fathers with children, and provides housing for chronically homeless individuals with severe mental illnesses and/or substance abuse issues.
PADS’ vision is to provide a path to stable housing and self-sufficiency for everyone who experiences homelessness in Lake County. Our greatest hope is to help end homelessness and ensure happy, healthy, and safe lives for generations to come.