As the QUALITY ASSURANCE SPECIALIST for the Child Care Assistance Program administered by the YWCA Metropolitan Chicago, you will be responsible for providing services that support and assist potential child care seekers and child care providers to determine their eligibility and guide them through the process to meet the State of Illinois requirements for subsidized child care or to become a licensed child care provider. The person in this position provides case management services to ensure the required documentation is completed in a timely, accurate manner. The Quality Assurance Specialist is a fulltime, non-exempt position, reporting directly to the Coordinator of the Eligibility Specialist Team, located at the Patterson and McDaniel Family Center at 2055 W. Army Trail Rd in Addison, IL 60101.
This is a compelling opportunity for someone with a minimum of one – three years of experience in providing outstanding customer service/case management services in a deadline-driven environment, with a keen emphasis on responding to members’ needs in a timely, responsive manner. It’s ideal for someone who wants to fulfill on their purpose, while making a meaningful difference for families to keep children safe and women working. The YWCA Metropolitan Chicago is committed to supporting team members in advancing their careers in a 21st Century, business-savvy, social enterprise dedicated to its mission of “Eliminating Racism and Empowering Women.”
Connection with the appropriate internal and external services
Provide case management services to determine new client-member’s eligibility for the Child Care Assistance Program to include all updates, approvals, cancellations, denials, and payments.
Track and investigate problem certificates, overpayments, and supplemental payments
Maintain statistics and prepare reports as required
Perform data entry functions in an accurate and timely manner
Assist the CCR&R on childcare appeals
Assist the eligibility specialist with backdates, overrides, transfers and helpdesk calls
Pulling number and entering in the Achievement log
Keeping track of the numbers for the KPI document
Updating CCR&R voicemail for CCAP processing dates
An Associate’s degree from an accredited college or university or equivalent education and/or experience in social work, customer service or related field
One – three years of experience in providing customer service/case management services
Proactive self-starter with an ability to manage multiple priorities simultaneously
Well-developed problem solving skills in situation assessment, problem identification, and solution design
Keen data input and data management skills
Effective interpersonal skills, along with relationship-building skills
Intermediate level of skill with MS Office, Outlook, internet usage, and databases
YWCA Metropolitan Chicago is committed to providing women with the support and tools needed to transform their lives, to be confident in their choices and to make valuable contributions to their communities.