Assesses prospective clients for program eligibility, completes intake and treatment plans, effectively engages families experiencing psychosocial stressors, and demonstrates competence and expertise in providing a variety of different clinical activities and/or approaches to meet the client's individual needs;
Ensures staff maintain up to date and accurate client files and databases as required by agency programmatic policies and procedures, professional standards, and external requirements, relevant regulatory and accrediting bodies in the course of performing job expectations;
Responsible for coaching, supervising, training, and professional development of Case Management and Education staff and effectively provides supervision which is trauma informed and strength based regarding the needs of the clients;
Responsible for assigning work to staff, including but not limited to: assigning cases to case managers and ensuring the work is performed in an efficient, prompt, professional and accurate manner and provides guidance, when necessary;
Works collaboratively with other staff, departments, and/or community partner agencies in order to obtain resources for clients;
Handles all client and employee complaints as well as crisis situations in consultation with his/her supervisory chain and in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience;
Handles a wide array of administrative and technical tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
Knows and complies with the laws and regulations relevant to the position and services;
Must maintain a flexible work schedule in order to attend COC meetings, community events, agency meetings and special events;
Responsible for coordinating all mental health services provided to clients on the campus including organizing clinical case conferences.
Preferred Requirements: MSW. Three to four years of case management experience and three years of supervisory experience. LCSW or LCPC.
Minimum Requirements: Master’s degree in Social Services. Two to three years of case management experience and two years of supervisory experience. Must acquire LCSW or LCPC within first year of hire date. Driver’s license.
The Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to race, color, religion, age, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.