The Coordinator-Admissions provide administrative assistance and support for the Admissions Department and the Director of Admissions; handles all incoming inquiry calls regarding residential placement at Mercy Home for Boys & Girls, develops and maintains connections with community resources and assist with the Admissions process.
The schedule for this position is: Monday-Friday 9am-5:30pm, some evenings.
Mercy Home for Boys and Girls is an Equal Opportunity Employer.
Screen initial phone calls from youth and families referred to Mercy Home for Boys & Girls.
Provide a welcoming, hospitable environment for prospective youth and families who visit the department.
Assist in maintaining files on past and present residents/non?residents.
Research and build relationships with mental health and family support resources in the Chicagoland area.
Develop and maintain a database of updated community resource and referral information.
Assist Coordinator – Youth Programs Marketing with outreach efforts and marketing events.
Assist case managers with obtaining necessary youth records from schools, hospitals and other entities.
Assist with case management during periods of high volume of incoming families and times when case managers are sick or on vacation.
Participate in weekly team meetings.
Input youth outcome measures into software programs and send reports to requesting parties.
Help prepare and mail Mercy Home for Boys & Girls brochure packets.
Order and maintain all office supplies, testing supplies and kitchen supplies for the department.
Be responsible for petty cash and submit on a weekly basis if necessary.
Type, file, copy, and answer telephones.
Pick up and route the mail for the Admissions staff.
Maintain copies of all bills and receipts from items purchased.
Perform tasks as delegated by the Director - Admissions.
Employ all aspects of de-escalation and behavior management techniques as outlined in CPI protocol.
Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.
Bachelor’s degree in Human Service or related field required.
Bilingual – Spanish required.
Must have a valid Illinois driver’s license and the ability to drive a van.
Experience in working in social service agency.
Proficiency with MS Office products including Word, Excel, Access, PowerPoint, and Outlook
Ability to conduct internet research.
Ability to manage a high volume of work in a highly organized and responsive manner.
Ability to multi-task, managing multiple projects with competing priorities.
Ability to work effectively with internal and external publics.
Excellent interpersonal, verbal, and written communication skills. Ability to write procedure manuals, professional reports, and business correspondence.
Strong time management, organizational and problem-solving skills.
Ability to handle sensitive information and maintain confidentiality.
Regular and predictable attendance habits.
Maturity and sensitivity to cultural and individual differences.
Ability to maintain professional demeanor while exercising judgment and discretion in work.
Ability to follow oral and written instructions.
Commitment to the mission, values, and goals of the Agency.
Ability to read, analyze and interpret technical writing such as instructions, periodicals, professional journals and government regulations.
Be able to lift and/or move up to 15 pounds.
Ability to write procedure manuals, professional reports, and business correspondence.