Basic Function: To provide supportive services to low, very low, and no income Veterans and their families. The Service Coordinator is responsible for direct case management and aftercare. She/he is responsible for supportive service referrals for participants including referrals for legal assistance, housing assistance, VA benefits, etc. This position is Exempt and reports to a Program Manager
This position will be based out of VOA of IL's housing development for Veterans, Hope Manor II Apartments.
Evaluate each participant to determine what types of supportive services the participant needs in order to obtain self-sufficiency and remain in or acquire permanent housing.
Provide outreach and case management services and assist participants to obtain VA benefits and other public benefits, which may include: health care services, daily living services, personal financial planning services, transportation services, fiduciary and payee services, legal services, child care services, housing counseling services, temporary financial assistance, including time-limited payments to third parties for rent, utilities, moving expenses, security and utility deposits, transportation, child care and emergency supplies.
Meet with each program participant face-to-face at least once per month to provide support, monitor progress on the service plan, etc.
Delivers services with sensitivity to the participants’ cultural and socioeconomic characteristics and engages participants with respect even when holding them accountable for their own outcomes.
Facilitate appropriate referrals to other service providers for veterans not eligible for VOA of IL services.
Attend all required outreach events within the community to actively recruit eligible Veterans.
Assist in cultivating ongoing relationships with other service providers (such as mental health and substance abuse providers) and providing important referral and resource information to co-workers to ensure the most up-to-date and comprehensive database of resources for Veterans in the program.
Supports the efforts of cultivating and developing relationships with potential employers to increase job opportunities for our participants.
Represent the interests of the agency, the program and the program participants in all activities.
Invest in creating and supporting a healthy and successful workplace culture.
Uphold the mission and values of VOA-Illinois.
Qualifications: Position requires a high-school diploma (or equivalent) and 5 years of related experience or a bachelor’s degree and at least two years of related experience. Experience in counseling, crisis intervention, substance abuse/mental health issues, and familiarity with community resources is essential. Requires a person with flexibility to work day and evening hours, including weekends and holidays as needed. May at times work in harsh weather conditions in the performance of his or her duties. Must have a valid Driver’s License. Must have a firm understanding of computer database systems and willingness to learn HMIS if not already familiar with the program.
Interested Applicants MUST apply through the following website: http://careprofiler.com/voailapplynow.php A word or PDF version of your resume must be uploaded to be considered a complete application. Incomplete applications will NOT be reviewed.
Select the "Veterans Services" link and then click on the appropriate job posting to complete online application.